AfterShip Order Tracking

Be careful how this app charges. You're billed for every order you print, whether or not the customer ever opens the tracking portal, and once you go over your plan's quota each extra order costs over 12p. That adds up fast, and you may not notice until it already has.

The real trap is cancelling. I was on a 3,000-order plan and had already gone 3,000 orders over without realising. I switched off auto-renew, but you can't stop the over-quota charges until your renewal date passes, so you're forced to keep racking them up for the rest of the term.

The portal itself is barely used. Couriers already provide tracking, so you can bypass this entirely by adding your own tracking page to your site with direct links to the courier portals — and any good upsell app can add upsell features to that page. Other tracking apps charge per click, which is far fairer than paying for every order printed. Unless you want to pay for tracking your customers never use, the portal simply isn't needed.

Cancelling was the final straw. I spent over 20 minutes on live chat being told they couldn't cancel without a manager, then got offered a 10% discount to stay. Leaving a service shouldn't require management approval. Avoid this app.

The app is really good, however to get this with Royal Mail you need the Premium and Enterprise plans.

Sadly given the size of our store, this would make this Shopify add-on too costly to oconsider these plans.

That said the app looks fab and has a lot of capability I am sure

Vibhanshu was very helpful in resolving an issue quickly that was causing our customers to increase open tickets by 20%. Overall aftership tracking has helped streamline our notification post purchase process.

I've worked with Shivan and he is responsive, knowledgeable, and always willing to help and answer questions. He takes the time to understand the problem, provide clear guidance.

The information I requested was provided in a timely manner. My questions were answered quickly.

We had an amazing experience in receiving support and assistance in setting up this app and ensuring it worked correctly, and the representative Chaitali Saha was extremely knowledgeable and competent in providing assistance.

Strong functionality, good support

I even got the answers to all pending questions.

We were facing some concern with checkout. David was way too patient and helped us navigate through the issue.

After 5 years as a customer, we are done recommending AfterShip.

Our custom domains for both the returns portal and tracking page stopped working. We contacted support immediately and spent three months going back and forth with no real answer. After three months, they finally told us the feature had been quietly moved to the Enterprise plan, no notification, no warning, nothing. Our customers could not track their orders for this entire period.
AfterShip removes features from existing plans without telling customers, then sells the upgrade as the only fix. That is not how you treat long-term customers. We would not recommend this platform to any brand that takes its post-purchase experience seriously.

Great, quick support. Thankyou!