AfterShip Order Tracking
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Reviews (1,200)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for keeping customers informed about shipping, reducing inquiries, and boosting return rates. It offers real-time tracking, instant notifications, and a customizable tracking page, enhancing professionalism and satisfaction. The app supports various carriers and integrates smoothly with eCommerce platforms, automating tracking. Merchants commend its user-friendly setup and responsive support team, valued for their patience and effectiveness in resolving issues, contributing to a positive experience.
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Vibhanshu was very helpful in resolving an issue quickly that was causing our customers to increase open tickets by 20%. Overall aftership tracking has helped streamline our notification post purchase process.
After 5 years as a customer, we are done recommending AfterShip.
Our custom domains for both the returns portal and tracking page stopped working. We contacted support immediately and spent three months going back and forth with no real answer. After three months, they finally told us the feature had been quietly moved to the Enterprise plan, no notification, no warning, nothing. Our customers could not track their orders for this entire period.
AfterShip removes features from existing plans without telling customers, then sells the upgrade as the only fix. That is not how you treat long-term customers. We would not recommend this platform to any brand that takes its post-purchase experience seriously.
The app is really good, however to get this with Royal Mail you need the Premium and Enterprise plans.
Sadly given the size of our store, this would make this Shopify add-on too costly to oconsider these plans.
That said the app looks fab and has a lot of capability I am sure
Vibhanshu Goswami, our support agent, has provided us with fantastic onboarding support to ensure our carriers are being captured and all necessary information is appearing in Aftership. Really happy with the service so far!
We were facing some concern with checkout. David was way too patient and helped us navigate through the issue.
Shivam did a great job today. He maintained his calm and composure whilst I was rushing on questions. He solved all my problems today. Thank so much Shivam for your professionalism
We had an amazing experience in receiving support and assistance in setting up this app and ensuring it worked correctly, and the representative Chaitali Saha was extremely knowledgeable and competent in providing assistance.
The support team is super helpful and will work diligently to get to the bottom of your questions or any issue you are experiencing!
Amazing App. Great customer service. Rahul helped me with my request and he was very friendly and helpful. I greatly appreciate his help.
The great customer service! Quick response and help. Thank you!
