AfterShip Order Tracking , 3,763 reviews
It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.
Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved.
We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
good customer service, will definitely be using this for awhile. This app has solved multiple problems for our business
AfterShip Order Tracking Has been Very Helpful. I really appreciated Ankit's customer service and helping me step by step in setting up the app and tracking in my store. I recommend this app!
Very good support helped us over 1 hour to solve our issue.
Highly recommend Aftership to send shipping notifications to your customers.
my issue is resolved very quickly thanks alot. i am so happy because it was my first order and i was confused. thanks aseem.
He was very kind to me and walked me through the steps I needed to change my custom domain name for the tracking page. Thank you very much and keep being kind and helping to other people too. Best customer support service so far.
Customer service was on point and reactive, really helpful for all your need. They call you on zoom to fix the problem really fast and are helpful
Just started using the app and Harsh was very helpful in helping me get it set up. He set a great example to their customer service and I look forward to use this feature on my store.
I had a email issue. Ankit was great!! He really help me very quickly. Please keep him working on your team.
Your support rep was very helpful and courteous! Thank you for providing great support service and access.