AfterShip Order Tracking
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Reviews (1,516)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for reliable, multi‑carrier order tracking that scales with higher volumes. They say branded email/SMS updates and tracking pages cut “Where is my order?” tickets and improve repeat purchases, especially for international orders. Many highlight fast, hands‑on support via chat, demos, and Zoom. Integrations with tools like Judge.me and Klaviyo help automate review requests and post‑purchase flows.
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Be careful how this app charges. You're billed for every order you print, whether or not the customer ever opens the tracking portal, and once you go over your plan's quota each extra order costs over 12p. That adds up fast, and you may not notice until it already has.
The real trap is cancelling. I was on a 3,000-order plan and had already gone 3,000 orders over without realising. I switched off auto-renew, but you can't stop the over-quota charges until your renewal date passes, so you're forced to keep racking them up for the rest of the term.
The portal itself is barely used. Couriers already provide tracking, so you can bypass this entirely by adding your own tracking page to your site with direct links to the courier portals — and any good upsell app can add upsell features to that page. Other tracking apps charge per click, which is far fairer than paying for every order printed. Unless you want to pay for tracking your customers never use, the portal simply isn't needed.
Cancelling was the final straw. I spent over 20 minutes on live chat being told they couldn't cancel without a manager, then got offered a 10% discount to stay. Leaving a service shouldn't require management approval. Avoid this app.
Hi Pretty Little Home team,
We sincerely apologize for your frustrating experience with our billing structure and the cancellation process.
We also deeply regret the hassle you faced when trying to cancel. We are addressing this with our support team immediately to ensure a smoother, pressure-free cancellation process in the future.
While we believe our centralized tracking portal provides value beyond standard courier links by keeping customers engaged with your brand, we respect that it did not align with your store's workflow. If you are open to it, please reach out to us directly at support@aftership.com so we can review the specific overage charges applied to your account during your final billing term and see how we can make this right.
Thank you for your candid feedback, and we wish you the best with your business.
had a good session with rahul sharma, good service
customer service is promptly and Rahul is very nice and helpful
Chaitali was incredibly helpful! She went above and beyond to assist me. She definitely deserves a raise for her excellent customer service and support!
Daman not only resolved my issue for me, but he clearly described the cause.
Daman was very helpful and quick to response. Really appreciate his help to resolve our issue quickly.
Daman was a great help with helping me figure out some account configurations. Made the process smooth and easty.
Really great support from Damandeep
Daman was very helpful and solved my issue swiftly, even hopping on a call with me so we were able to share screens.
I've worked with Shivan and he is responsive, knowledgeable, and always willing to help and answer questions. He takes the time to understand the problem, provide clear guidance.
