Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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This app is extremely helpful in keeping our business organized and to keep clients up to date on their order progress. We would strongly recommend this app for all businesses with logistical needs.
Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!
This app told me I could integrate with Klaviyo in an Essential plan. But I must upgrade to Pro (+$100) to work with this function. I think it's tricky. And with $119, I have many other options to work with that are better than this.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I apologise for any confusion you have regards the Klaviyo integration plan. I like to share that the Klaviyo metrics are available only for the pro and above plan users, you can check the pricing link to know the list of features available under the specified plan.
We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team Aftership
Very helpful and quick to respond. My concern has been resolved in a timely manner.
A bit pricey but the support team of the app is very good. They spend a lot of time helping me to resolve my problem. Great support from Sadhan! Thank you!
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Great support team, came in and helpt me solve a problem trough google meeting.
These are a bunch of indian scamming people!
Install 17 track, DO NOT INSTALL THIS SHIT APP.
They will trick you into upgrading to premium plan of $250 and then at the time of uninstalling will bring up that $11 plan will work perfectly for you.
They are bunch of scammers Stay away!
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I apologise for any confusion you have regards the subscription of Premium 2k plan. I want to inform you that you have been using the premium 2k plan from August 2024 and as per our billing cycle if you choose to cancel the plan it will be effective at the end of the cycle only. We can see that you have opted to cancel the plan now and it will end on Feb 7, 2025
We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Rajat was quick and easy to work with! He explained the process very well and I was able to correct an issue within 15 minutes. Nice job!
Great App and fantastic support :)! I was struggling with something that, was taking me a lot of time, and I decided to ask for help. Garvita from the support team resolved it within a second. Excellent service! Highly recommended!
Garvita Kant was wonderful and helped me with the issue! She's also very kind and patient! Thanks aftership!