Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its superior customization, real-time tracking, and robust analytics. It integrates well with various platforms and handles orders outside Shopify. The intuitive interface simplifies shipment management and reduces customer inquiries. The app's branded tracking page enhances customer trust. Support is praised for quick and clear responses. It's described as a game-changer in e-commerce, particularly for tracking shipments from various couriers and providing proactive delivery updates. It's also appreciated for reducing missed deliveries and returned shipments.

November 9, 2023

Had a couple of issues setting it up, contacted the support team and they were quick to respond & solve the issue. Shreyasi was particularly helpful in helping us set up our account.

Hong Kong SAR
Over 7 years using the app
November 22, 2023

Great service! Great app!

Paradise Cove Jewelers
United States
About 5 years using the app
November 15, 2023

Customer support is fast and efficient. I appreciate it. Thank you!

Sleepy Unicorn
United States
Over 5 years using the app
November 17, 2023

Help has been super helpful

I Love My Freedom
United States
About 4 years using the app
AfterShip & Automizely replied November 18, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team AfterShip

November 13, 2023

Works very good :). Support team answers very fast. Thanks!

AG Manualidades
Over 3 years using the app
October 29, 2023

I did have to speak with customer service and the rep that helped me"Nitin" was very helpful and understood my concern.

United States
About 4 years using the app
October 4, 2023

We have had a great experience with AfterShip thus far. This app is very helpful. It helped us track our shipments with ease. The customer service are very supportive and on time. Thank you!

ES Corner
Hong Kong SAR
Over 7 years using the app
October 30, 2023

Anmol was very helpful is allowing me to understand what my issues were and how to fix them. With Tik Tok's support being so poor, AfterShip customer service was a great alternative!

Proper Good
United States
Over 3 years using the app
Edited November 16, 2023

Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.

Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.

Pure Project
United States
About 3 years using the app
AfterShip & Automizely replied November 14, 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Team AfterShip

November 6, 2023

Customer Service is outstanding and quick to reply.

Phenixology Bath & Body
United States
Almost 3 years using the app