AfterShip Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,205)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for managing shipments and enhancing the post-purchase experience with real-time tracking, instant notifications, and a customizable tracking page. It integrates seamlessly with Shopify, improving store professionalism. Setup is easy, and centralized tracking is efficient. Customer support is frequently praised for being responsive and helpful, with live support and troubleshooting calls appreciated for ensuring merchants can fully utilize the software.
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After 5 years as a customer, we are done recommending AfterShip.
Our custom domains for both the returns portal and tracking page stopped working. We contacted support immediately and spent three months going back and forth with no real answer. After three months, they finally told us the feature had been quietly moved to the Enterprise plan, no notification, no warning, nothing. Our customers could not track their orders for this entire period.
AfterShip removes features from existing plans without telling customers, then sells the upgrade as the only fix. That is not how you treat long-term customers. We would not recommend this platform to any brand that takes its post-purchase experience seriously.
Shivam did a great job today. He maintained his calm and composure whilst I was rushing on questions. He solved all my problems today. Thank so much Shivam for your professionalism
The support team is super helpful and will work diligently to get to the bottom of your questions or any issue you are experiencing!
The app has inconsistence performance with identifying the carriers from time to time, but the support is great: responding fast, providing insights into the system and not letting it go until everything is fixed!
Great app with very helpful support. Karan from AfterShip support was patient, professional, and solved my CSV tracking import issue quickly. Saved me a lot of time. Highly recommended.
Great support experience. Anisha was very helpful. Thank you!
The great customer service! Quick response and help. Thank you!
Excellent Customer support
Dhanush was amazing, 10/10 support. Amazing person and very helpful
Such helpful support! Asmita stuck by me through over an hour of troubleshooting.
Much appreciated!
