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AfterShip Order Tracking , 4,144 reviews

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
    3.4K
  • 10% of ratings are 4 stars
    408
  • 2% of ratings are 3 stars
    93
  • 1% of ratings are 2 stars
    35
  • 5% of ratings are 1 stars
    203
What merchants think

Feedback submitted

Merchants highly recommend this app for its superior customization, real-time tracking, and robust analytics. It integrates well with various platforms and handles orders outside Shopify. The intuitive interface simplifies shipment management and reduces customer inquiries. The app's branded tracking page enhances customer trust. Support is praised for quick and clear responses. It's described as a game-changer in e-commerce, particularly for tracking shipments from various couriers and providing proactive delivery updates. It's also appreciated for reducing missed deliveries and returned shipments.

November 9, 2023

Had a couple of issues setting it up, contacted the support team and they were quick to respond & solve the issue. Shreyasi was particularly helpful in helping us set up our account.

GRAMS28
Hong Kong SAR
Over 7 years using the app
November 22, 2023

Great service! Great app!

Paradise Cove Jewelers
United States
About 5 years using the app
November 15, 2023

Customer support is fast and efficient. I appreciate it. Thank you!

Sleepy Unicorn
United States
Over 5 years using the app
December 6, 2023

Very responsive. Even joined a video conference call to help out.

Romantic Blessings
United States
Over 3 years using the app
December 1, 2023

Aftership tracking is a great app and definitely provides with awesome support. Rajat was especially good about providing and following up with us and solving our issue on the go. Highly recommend this app.

Old Gringo Boots
United States
Over 3 years using the app
November 13, 2023

Works very good :). Support team answers very fast. Thanks!

AG Manualidades
Mexico
Over 3 years using the app
October 29, 2023

I did have to speak with customer service and the rep that helped me"Nitin" was very helpful and understood my concern.

KallateralBeaute
United States
About 4 years using the app
October 30, 2023

Anmol was very helpful is allowing me to understand what my issues were and how to fix them. With Tik Tok's support being so poor, AfterShip customer service was a great alternative!

Proper Good
United States
Over 3 years using the app
October 4, 2023

We have had a great experience with AfterShip thus far. This app is very helpful. It helped us track our shipments with ease. The customer service are very supportive and on time. Thank you!

ES Corner
Hong Kong SAR
Over 7 years using the app
November 6, 2023

Customer Service is outstanding and quick to reply.

Phenixology Bath & Body
United States
Almost 3 years using the app
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