AfterShip Order Tracking
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Reviews (1,221)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for reducing customer inquiries by providing real-time shipping updates, enhancing satisfaction and return rates. It's beneficial for international shipping with English tracking in non-English regions. Features include instant notifications, a customizable tracking page, and seamless Shopify integration. Merchants appreciate the user-friendly interface, personalization options, and responsive customer support.
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This feature has been in place for some time on our Shopify site with no trouble. Today, giving 4 stars for the terrific customer service from their support team in resolving an admin issue quickly and efficiently. Thank you, Abhishek.
It's actually pretty good.
Deep, was very patient with me and helped me understand how to "Map" my shipping and how to have better overall understanding of how to use the platform. Thank you Deep for your professionalism and patience with me, as I am still new to all of this.
Rajat was most helpful.
What a waste of time and mediore customer support. The carrier is not connecting to the right one. You have to do it manually everytime. I've opened a resquest, and everytime the assignation doesn't work. It take days for a resquest and the chat support is trash. Be aware if your connectors doesn't work, you're screwd
Hello Trippin Store Team,
We appreciate you taking the time to share your feedback.
Regarding carrier connections, our system is designed to automatically assign the correct carrier, but we understand that manual adjustments can be inconvenient if issues arise. We try our best to provide a seamless experience however, it depends on the level of integration the carrier offers.
As for support response times, our records indicate that our team has addressed your request for carrier mapping within our standard service windows. However, we regret if our communication wasn’t as clear or timely as you expected. We take pride in our support, and we’re continuously working to improve both speed and clarity.
We’d appreciate the opportunity to make this right. Please contact us so we can ensure your experience reflects the level of service we aim to provide.
Regards,
Shafiq Alam
It's comforting to know that this app has dedicated customer service that is available to assist us. I had a technical issue with the tracking feature and created a ticket through the support system. The team responded within a few hours and solved my issue instantly. Highly recommend this app for its reliable service!
Hi, I particularly have some problem with my aftership. But Mr Rohit help me to solve it. He is indeed providing a good service. Thanks!
Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story.
Follow-up:
The follow-up is as bad as the original customer service experience. I don't believe anyone reads the responses.
Dear Customer,
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I apologize for any confusion and frustration the situation may have caused you regarding the screen-share meeting. We understand that you've contacted us about the screen share meeting for AfterShip Tracking and SMS. While we've already joined the call, it appears you might have missed it.
We're trying to connect you over email so that we can help you with the AfterShip Tracking and SMS to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Had a couple of issues setting it up, contacted the support team and they were quick to respond & solve the issue. Shreyasi was particularly helpful in helping us set up our account.
Be Warned. Dealing with this company and its support is an absolute exercise in frustration. We're trying to cancel our account - which seems an impossibility. Simply go around and around with support over hrs. Pages throwing errors and no one seems to know.
We are somehow connected to an Automizley app account also - which is even more difficult to extract yourself from & remove associated Javascript from our theme files.
Total nightmare and no sense from support after 6 conacts
Thank you for your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I do understand that you faced an issue while deleting the AfterShip account and it seems that the account was already closed. We would be happy to discuss this further with you over a quick meeting if you have any further issues. Please don’t hesitate to contact us directly at support@aftership.com for any queries.
Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.
Regards,
Team AfterShip