Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its superior customization, real-time tracking, and robust analytics. It integrates well with various platforms and handles orders outside Shopify. The intuitive interface simplifies shipment management and reduces customer inquiries. The app's branded tracking page enhances customer trust. Support is praised for quick and clear responses. It's described as a game-changer in e-commerce, particularly for tracking shipments from various couriers and providing proactive delivery updates. It's also appreciated for reducing missed deliveries and returned shipments.

September 21, 2023

Horrible customer service. Think twice before you install with a subscription. Have been emailing and chatting with their "customer support" to cancel our subscription and they spent 24 hours giving me the run around an stalling the request by telling me " give me 3-5 minutes to check on this request " and then disappear for hours. I finally figured out how to cancel the subscription on my own. Beware before signing up!

United States
Over 2 years using the app
AfterShip & Automizely replied September 22, 2023

We are sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience this may have caused you. It appears that there was some confusion regarding whether you wanted to cancel the entire subscription or just the Protection subscription, which led to the delay in resolving your request. We appreciate your patience as we needed to cross-check with the respective team to ensure your request was handled correctly. We will use your feedback to improve our communication and service processes. Please feel free to reach out to us at support@aftership.com, and we'll do our best to assist you. Thank you for bringing this to our attention.
Team, AfterShip

October 18, 2023

Great customer from Nitan, made it very to set up the system

Pool Store Canada
11 months using the app
October 27, 2023

This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.

The Nichole Collection
United States
8 months using the app
AfterShip & Automizely replied October 28, 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We do understand that you are not happy with the pricing of the app.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Team AfterShip

October 14, 2023

thanx for helping me Saransh kesarwani

United States
10 months using the app
September 11, 2023

Love working with Aftership, they are super efficient with support and provide my customers a very valuable service. Much appreicate you!

Almost 3 years using the app
November 27, 2023

J'ai été aidé par Saransh, qui a pris le temps de bien m'expliquer et tout a été réglé en quelques minutes ! Je recommande l'aide

Iconic Sphere
4 months using the app
October 3, 2023

great app. Customer support is awesome!

Pioneer Feeders
United States
10 months using the app
October 2, 2023

bon service de support

10 months using the app
AfterShip & Automizely replied October 3, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team AfterShip

September 15, 2023

très satisfait, rien à dire je suis très content du service client enfin bref aucun regret je ne peux que conseiller cette super application pour tracker vos livraison !!

Over 1 year using the app
November 18, 2023

Fast reply and fast resolving the matter

3 months using the app