Reviews (4,764)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

August 29, 2024

App works fine, just that they will charge your shopify account for multple charges and you will spend days to get it reversed.

Shopify doenst help either.. I wouldnt recommend this app for the simple reason you will need to spend time adjusting your charges.

LATHR
Canada
2 months using the app
AfterShip replied August 30, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We have checked that you contacted us for billing related issue and we have resolved your concern over the chat. We have scheduled a call for you proactively to address your concern and ensure your doubts are clarified.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

August 12, 2024

After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.

My Doggo Dream
Panama
5 days using the app
September 27, 2024

Its very easy to setup and use especially when you are short on time.

ARANYAA
Canada
6 days using the app
August 13, 2024

Saransh was very helpful today in helping me to set up this. I thank him.

StepUp Coffee
Canada
6 months using the app
August 20, 2024

The tracking dashboard is intuitive and user-friendly, which has made tracking orders so much less overwhelming. The ability to monitor those pesky longer delivery window items that my customers ask for on their website reduces the time and mistakes in emails. The app really delivers pronounced value to any busy shop owner. Thanks AfterShip!

Naturalis
United States
2 months using the app
AfterShip replied August 21, 2024

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

September 17, 2024

Just started using the app to track shipments in between fulfillment and delivery. It's exactly what I needed to keep my customers up to date on shipments.

Cool Gear Pro
United States
3 days using the app
September 5, 2024

This is the ultimate beginner friendly shipping add-on. complete free for 50 pcs per months!

ComfyVibes
China
7 days using the app
October 10, 2024

garvita has been very helpful!

Carv
United States
2 months using the app
Edited October 25, 2024

Easy interphase and an excellent support team. Especially Shreyasi, who helped me with my query. She was polite and knowledgeable.

Zoeus - Luxe Dog Parenting
India
2 days using the app
August 6, 2024

Premium is really overpriced. I did premium purely for the custom tracking domain, but majority of the premium features you need to spend a few thousand a month for Shopify Plus to use. The auto-guessing the carrier with premium is almost always wrong. Every day I have to manually assign the carrier to the shipments. Glitches keep happening where it looks like packages are all in one package when there are multiple packages, so I get angry emails from customers demanding refunds when only one item arrives. It keeps importing tracking numbers twice. It also isn't fair that they will only let premium have a custom domain. My Apple and PC devices won't load the AfterShip link because it thinks its spam. I downgraded from the premium $239 a month down to the $59 plan. When you pay that much for an app every month, you expect it to work smoothly. $59 is all its worth to me.

The Autistic Innovator
United States
About 2 months using the app
AfterShip replied August 7, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered and appreciate your detailed insights.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We completely understand your frustration with the shipment's import and auto-detection issues.

We really value your business and we've sent you an email with all the updates and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip