AfterShip Order Tracking , 3,763 reviews

Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
March 21, 2023

It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.

The Keratin Store
United States
Automizely & AfterShip replied March 21, 2023

Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved.

We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

You can always contact us via the live chat option available on your account or email us at

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team AfterShip

March 21, 2023

good customer service, will definitely be using this for awhile. This app has solved multiple problems for our business

March 19, 2023

AfterShip Order Tracking Has been Very Helpful. I really appreciated Ankit's customer service and helping me step by step in setting up the app and tracking in my store. I recommend this app!

Shop Baby Boutiques
United States
Time spent using app: 25 minutes
March 19, 2023

Very good support helped us over 1 hour to solve our issue.
Highly recommend Aftership to send shipping notifications to your customers.

Time spent using app: Over 2 years
March 19, 2023

my issue is resolved very quickly thanks alot. i am so happy because it was my first order and i was confused. thanks aseem.

Time spent using app: 9 months
March 19, 2023

He was very kind to me and walked me through the steps I needed to change my custom domain name for the tracking page. Thank you very much and keep being kind and helping to other people too. Best customer support service so far.

Time spent using app: 1 day
March 19, 2023

Customer service was on point and reactive, really helpful for all your need. They call you on zoom to fix the problem really fast and are helpful

Hong Kong SAR
Time spent using app: About 7 hours
March 18, 2023

Just started using the app and Harsh was very helpful in helping me get it set up. He set a great example to their customer service and I look forward to use this feature on my store.

Solstice Wine Fridges
United States
Time spent using app: About 1 hour
March 16, 2023

I had a email issue. Ankit was great!! He really help me very quickly. Please keep him working on your team.

United States
Time spent using app: Almost 4 years
March 16, 2023

Your support rep was very helpful and courteous! Thank you for providing great support service and access.

United States
Time spent using app: 17 minutes