Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.
Hello Medicus Team,
I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help.
Our subscriptions offer you the ...
amazing experience with aftership i love Aditya Kumar! Very helpful and respectful! 100% recommend them
DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We're ...
In terms of AfterShip itself, might not be the most reflective of your business by itself. But better compatibility with Shopify would be great, in terms of starting a premium plan, which can only be done by the store-owner. Might be a better feature to have when other employees are given admin rights, that they would also be able to start the premium trial themselves, instead of having to bother ...
Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.
We ...
I have to say, the AfterShip Tracking team really impressed me with their customer service. They responded quickly to my questions and patiently guided me through the app's features and functionalities. Thanks to them, I've been using the tracking tool almost daily, and it's been a great investment for my business.
Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from ...
Dear Customer,
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our ...
Easy interphase and an excellent support team. Especially Shreyasi, who helped me with my query. She was polite and knowledgeable.
Reliable. Comprehensive. Reasonably priced. Great customer service.
It's a great and easy app to integrate into your Shopify store, making it easy for your customers to track their purchased products.
This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again.
here is the funny thing. The ...
Thank you for sharing your feedback.
We truly value all input as it helps us improve and enhance the experience for our users. Our aim is to provide exceptional service, and ...