AfterShip Order Tracking , 3,766 reviews

Overall rating
Counts per rating level
  • 81% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
February 28, 2023

The customer support is very great with quick responses.

The interface is user-friendly!

Highly recommend!

Time spent using app: 2 months
February 27, 2023

He was very helpful. Did a great job explaining and was fast to respond. Great job aftership. Will be using more.

Time spent using app: Over 1 year
February 27, 2023

wir hatten heute ein sehr nettes Gespräch mit dem netten Animesh. Er hat uns wirklich sehr weitergeholfen wenn ich könnte würde ich definitiv mehr Sterne geben.

Time spent using app: 11 days
February 27, 2023

Very good order tracking application. Overall satisfied and very responsive customer service. The only flaw is that to remove the aftership links at the bottom of the page, you have to subscribe to the premium plan.

Time spent using app: 21 days
Automizely & AfterShip replied February 27, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our application and services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Team AfterShip

February 26, 2023

Big thanks to Harsh from Aftership for providing exceptional customer service! Despite my numerous questions and requests, Harsh remained patient and attentive throughout our interaction. Thank you for making my experience with Aftership a positive one!

Diamond Lanes Clothing
United States
Time spent using app: About 2 months
February 25, 2023

OMG! Pratibha was so Awesome! She was able to answer all of my concerns and direct me to support to get my issues resolved. They literally walked me through step by step. Very professional and patient. Excellent customer service. I appreciate all of their help with helping me streamline business. I will definitely continue to use AfterShip for all of my tracking and returns needs. Thank You Team! Bravo!!!

Life Rich Essentials
United States
Time spent using app: 13 days
February 24, 2023

It's super easy to use. We just switched from Magento to Shopify and this was probably the easiest part of that transition.
United States
Time spent using app: 13 minutes
February 24, 2023

carrier matching rarely work properly. Support told me that they have fix it, but always same issue.

United Kingdom
Time spent using app: Over 1 year
Automizely & AfterShip replied February 24, 2023

Thank you for your feedback.

Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.

We would be more than happy to talk to you more about this issue over a brief meeting. One of our experts will be reaching out to you via email. Please let us know your availability so we can help you over a Zoom call.

Please don’t hesitate to contact us directly at if you have any questions or want to check our availability. Our Support Team is available 24/7 to assist you and resolve any concerns you may have.

Team AfterShip

February 24, 2023

Amazing app, very very useful and a very important one as it is much needed by almost any store, would totally recommend

United Kingdom
Time spent using app: 3 days
February 23, 2023

Very bad customer service. suddenly disappears or just not able to help. Shreyasi was the only competent one of all

Time spent using app: About 1 month
Automizely & AfterShip replied February 23, 2023

Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused by the issue you encountered.

I would like to inform you that Royal Mail does not share data with any third party directly. AfterShip works with Royal Mail's subsidiary, Intersoft, to obtain shipment data. This data will only be sent to AfterShip if Royal Mail has obtained consent from the end-user (i.e. merchant) side.

If you need any further assistance please reach us through live chat or via email at

Best regards,
Team AfterShip