Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

August 9, 2024

The best app for tracking which allows notifying by email each customer where the parcel is.

Brother & Sisters
United Kingdom
About 6 years using the app
September 13, 2024

Great customer service. I was really stressed with an issue i was having, but Garvita patiently assisted me in identifying and resolving the problem. Thank you.

PetPawfectly
Australia
3 months using the app
September 4, 2024

Great app to help customers track their order directly on my website. I like how everything is customizable and is very user friendly. The free plan has 50 shipments per month to be able to be tracked and that's perfect for me. I like how I don't have to pay for an extra thing because I have a few shipments a month and it's very affordable

Custom Crafts By Paris
United States
9 days using the app
September 29, 2024

i would like to use this application forever

Smart Signs
Egypt
11 months using the app
October 10, 2024

garvita has been very helpful!

Carv
United States
2 months using the app
September 6, 2024

Love this App and Love Savage Shopping while using all the best tools to make it that much easier

Savage.Shopping
United States
2 months using the app
October 18, 2024

so far so good. Hopefully we can sync all my tracking numbers to tik tok

StopTwoVibe
United States
2 months using the app
AfterShip replied October 19, 2024

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We ...

January 14, 2025

Me facture 26 euros alors que je n'ai jamais utilisé leurs application et que j'ai désinstaller j'attends mon remboursement et rapidement !

Ma Boule De Couches
France
About 21 hours using the app
AfterShip replied January 15, 2025

Thank you for sharing your feedback.

Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We ...

July 10, 2024

Only just started using the app but contacted customer support to help with setup and they were super helpful, even offered a demo call to help get me started. Early days but based on my experience, would highly recommend!

Alfresco Chic
United Kingdom
12 months using the app
August 29, 2024

Worst Customer Service Experience – Avoid AfterShip at All Costs!

If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.

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AdultLuxe
United States
Over 3 years using the app
AfterShip replied August 30, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

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