Reviews (4,654)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its excellent customer support, particularly noting staff members like Priti, Rajat, and Nitin for their responsiveness. The interface is user-friendly, making it ideal for startups, and the free plan offers essential features beneficial for new or small businesses. It supports a wide range of carriers and provides real-time tracking updates and detailed analytics, enhancing customer satisfaction. Additionally, its seamless integration with Shopify and customizable tracking pages and notifications help streamline e-commerce operations and maintain brand consistency.

June 23, 2024

Nice tool I've used for years.

The Cadence Company
United States
About 3 years using the app
AfterShip & Automizely replied June 24, 2024

Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

May 12, 2024

Great customer service. Rajat is very responsive and helpful.

Hello Slippers
Hong Kong SAR
About 2 years using the app
June 20, 2024

Great app and customer service.

The Who Dat Store
United States
About 2 years using the app
April 16, 2024

Saransh is a fantastic asset to AfterShip. Always extremely quick and helpful with any queries.

Craft Buddy
United Kingdom
Over 1 year using the app
July 9, 2024

thank you very much for your help and your kindness ...

Orchideez
Brazil
2 months using the app
April 18, 2024

awesome app and awesome assistance. they've just removed their branding for free. this is amazing. thank you so much. I recommend this app for sure.

NOATEKK Smartwatches
France
3 months using the app
April 25, 2024

My experience with this app is absolutely positive.thank you

Giardinoblu
Italy
Almost 3 years using the app
May 8, 2024

great assistance from Saransh Kesarwani, app still not working for me will update when it does. but service is amazing.

XDeGods
Australia
4 days using the app
June 3, 2024

great job so far Rajat

Outer Space Distribution
United States
7 months using the app
March 28, 2024

Very helpful customer service from Rajat! No long wait time. He was able to cancel my subscription for me and was very pleasant and helpful! Made sure all my questions were answered before ending the chat. Thanks again!

Sophie's Foodie Book Store
United Kingdom
2 months using the app