Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

September 13, 2024

Great customer service. I was really stressed with an issue i was having, but Garvita patiently assisted me in identifying and resolving the problem. Thank you.

PetPawfectly
Australia
3 months using the app
August 9, 2024

The best app for tracking which allows notifying by email each customer where the parcel is.

Brother & Sisters
United Kingdom
About 6 years using the app
October 10, 2024

garvita has been very helpful!

Carv
United States
2 months using the app
September 6, 2024

Love this App and Love Savage Shopping while using all the best tools to make it that much easier

Savage.Shopping
United States
2 months using the app
November 9, 2024

not bad

Blue Buddha Publication
India
2 months using the app
AfterShip replied November 10, 2024

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

October 18, 2024

so far so good. Hopefully we can sync all my tracking numbers to tik tok

StopTwoVibe
United States
2 months using the app
AfterShip replied October 19, 2024

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

October 11, 2024

Super impressed with their customer service - they went above and beyond to help me set everything up, which made a big difference. Highly recommend!

Torreus
United States
8 days using the app
AfterShip replied October 12, 2024

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

August 29, 2024

Worst Customer Service Experience – Avoid AfterShip at All Costs!

If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.

The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business.

If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.

AdultLuxe
United States
Over 3 years using the app
AfterShip replied August 30, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

I like to share that our team is working on with your concern regards the protection widget not being displayed in your cart . We shall contact you over the email once the issue is fixed.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

January 14, 2025

Me facture 26 euros alors que je n'ai jamais utilisé leurs application et que j'ai désinstaller j'attends mon remboursement et rapidement !

Ma Boule De Couches
France
About 21 hours using the app
AfterShip replied January 15, 2025

Thank you for sharing your feedback.

Please accept our sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We apologise for any confusion you have regards the charges you have received. We like to share that you have subscribed to Aftership one plan and the plan was activated on Jan 9, 2025 this is reason for receiving the charges in your account.

We're trying to connect you over email so that we can help you understand the charges received and to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team Aftership

August 2, 2024

Thank you very much, Ritika !

I appreciate the assistance you provided me today with my AfterShip Tracking account. Your customer service is excellent and very helpful.

SPLASHBUY
United States
Almost 7 years using the app