Reviews (1,475)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting order tracking efficiency and customer satisfaction with features like real-time updates and seamless Shopify integration. The customizable interface and a free plan supporting up to 50 shipments monthly are especially beneficial for small businesses. Excellent customer support, noted for its responsiveness and helpfulness in issue resolution through methods like demo calls and screen sharing, is also highly praised.

August 12, 2024

After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.

My Doggo Dream
Panama
5 days using the app
September 13, 2024

So nice service, I having problems with html code, but your guys help me with that. I love it!

SCOUTLITE USA INC
United States
Almost 2 years using the app
August 9, 2024

The best app for tracking which allows notifying by email each customer where the parcel is.

Brother & Sisters
United Kingdom
About 6 years using the app
July 22, 2024

I recently started using AfterShip Order Tracking for my business, and I must say, the experience has been wonderful. The platform is incredibly user-friendly and has significantly improved the way I manage my shipments. The real-time tracking feature is a game-changer, providing both me and my customers with up-to-date information on the status of orders.

Spiritual Beauty Treasures
United States
2 days using the app
August 2, 2024

Thank you very much, Ritika !

I appreciate the assistance you provided me today with my AfterShip Tracking account. Your customer service is excellent and very helpful.

SPLASHBUY
United States
Almost 7 years using the app
June 11, 2024

So far so good. I love that AfterShip has a free plan which is perfect for new small businesses like mine that has small number of orders per month.

K.inc Beauty
Australia
5 months using the app
November 15, 2024

DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.

Lyons Leather Co.
United States
5 months using the app
AfterShip replied November 17, 2024

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We're trying to connect you over email so that we can help you with the AfterShip Tracking subscription to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

August 13, 2024

Its easy-to-use interface and live tracking feature make it simple for us to manage multiple orders at once. It has greatly improved our efficiency and saved us time. Great app!

Panora
Germany
3 days using the app
July 7, 2024

Very helpful customer service, solved all the issues I had very quickly. Clearly outlined how the app works and helped me run through everything.

AresFit
United Kingdom
2 days using the app
September 5, 2024

I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!

Sachi Skin
Singapore
About 1 month using the app