Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify and other apps, superior customization options, and real-time tracking updates. It's praised for its intuitive interface, robust analytics, and the ability to create a branded tracking page. Many appreciate the quick and clear responses from customer service. The app also offers a somewhat hidden free plan.

March 18, 2023

Just started using the app and Harsh was very helpful in helping me get it set up. He set a great example to their customer service and I look forward to use this feature on my store.

Solstice Wine Fridges
United States
About 1 hour using the app
November 18, 2022

I use the app for automation updates to my customer. I had to verify my email address and I contacted customer service. Quick reply clear and easy information to follow. great work and problem solved immediately

Raggi's Collectibles' Automotive Art
Italy
18 days using the app
April 26, 2023

Installed the app today. Pratibha was very helpful in giving information on verifying email address via DNS settings. UI of the dashboard is good and has most of the information you need to get going in an easy to understand and editable format. It's noticeable that a lot of features are only available on the 'Premium' subscription or higher. As a new customer and business on the 'Essentials' subscription, only time will tell in what features are useful to me or not and whether I need to upgrade to the 'Premium' subscription.

wispalux
United States
4 months using the app
AfterShip & Automizely replied April 26, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are implementing our services, we will be helping you with upgrading the plan at affordable.

It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

January 2, 2023

Ankit has been very helpful getting setup. Hoping this will really reduce our support tickets. Thank you for all of the help so far.

Palm Golf Co.
United States
5 months using the app
February 11, 2023

Excellent support Aseem was professional and helped me with a lot of things that made my job easier.

theciaga
Serbia
15 days using the app
September 13, 2023

I had a perfect experience with AfterShip Order Tracking everything is working very well and they have a very reactive customer service ! I recommend it ! 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Schiny ™
United Kingdom
13 days using the app
January 2, 2023

I really like your customer support service. I was on a call with Ankit who helped me step by step through the issues I was having. He offered to help later if I was to need it. I recommend your service to anyone.

Zynergy UK
United Kingdom
About 1 month using the app
September 11, 2023

Saransh was very helpful when I had issues trying to set up my emails. She walked me through the whole process and understood my needs! Thank you so much for all your help!

Boho Beach Hut
United States
Almost 6 years using the app
February 17, 2023

Aftership is very easy to use and helps our both us and our customers stay up to date on the status of shipments. Aftership also has excellent integration with Klaviyo for sending email updates to customers.

Rebel Raw
United States
Almost 4 years using the app
February 15, 2023

I installed the application and immediately received advice from Animesh who presented me with the best option for me and the possible evolutions.
All this in writing, and orally thanks to a Google meeting.
Really very effective thank you.

Bestie Clean
Israel
About 1 month using the app