Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

July 10, 2024

Only just started using the app but contacted customer support to help with setup and they were super helpful, even offered a demo call to help get me started. Early days but based on my experience, would highly recommend!

Alfresco Chic
United Kingdom
12 months using the app
September 10, 2024

Professional & Knowledgeable, very helpful, solved my questions quickly and efficiently.

SCOUT Bags
United States
Almost 2 years using the app
October 12, 2024

Extremely convenient and customizable tracking for customers. Support is quick to respond and extremely helpful.

Fluffie
Canada
1 day using the app
September 27, 2024

Its very easy to setup and use especially when you are short on time.

ARANYAA
Canada
6 days using the app
September 18, 2024

very easy to use and provides all the necessary needs for the order tracking.

JAGIARA
United Kingdom
4 months using the app
August 30, 2024

Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.

llabs.
New Zealand
5 months using the app
October 17, 2024

confusing - on the app store FREE, then install, then I got email that my trial ends tomorrow, nice, instant uninstall

Musician's Tees
Slovakia
6 days using the app
AfterShip replied October 18, 2024

Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers.

We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us.

After reviewing your case, we'd like to inform you that we are offering a 7-day free trial, which you have subscribed to. We can extend the trial for you if needed. As a solution, we are pleased to provide an additional trial extension to your account at no extra cost. Our aim is to ensure a smooth and seamless experience for you.

We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us.

For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.

September 21, 2024

Aseem was an absolute life saver, reassured my confusions, really professional and friendly, would recommend!

Elevé Skincare
United Kingdom
10 days using the app
October 30, 2024

It's so expensive. I needed it to connect with omnisend to allow me to send emails to customers when their order is ready for collection. I thought the 11$ option would be sufficient. But you need the 119$ option to have webhooks. Such a waste of 1 1/2 hrs.

FOX & WOLF
Spain
About 2 hours using the app
AfterShip replied October 31, 2024

Thank you for taking the time to share your feedback with us. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers.

We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion.

I’m truly sorry for the confusion and that it caused you frustration. Please note that the $11 is our Essential plan which don't have the Webhook features. To give you full feature list as per plan, you can click on Full Comparison on pricing list. Also,the Webhook starts from Pro and above plan.
You can also choose Annual plan so that you can get 18% and the same plan of $119 will cost you $99.

We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at support@aftership.com.

August 12, 2024

After months of working with the AfterShip app and its customer service team, I can confidently say that they're one of the most reliable vendors I've worked with. They respond quickly to concerns and always follow through with helpful suggestions. I appreciate such attentive and personalized service.

My Doggo Dream
Panama
4 months using the app