Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

September 5, 2024

I think the help app and the people behind it are great! Pleased and impressed by how truly efficient they are! Unlike quite a few other apps out there with just auto "here's the link" replies!

Great Pop Deals
United States
2 days using the app
March 29, 2024

AfterShip is a game-changing order tracking and shipment management app for ecommerce businesses. As a seller with multiple stores, it has streamlined my operations by consolidating shipment tracking from various carriers into one user-friendly dashboard.

What stands out is the exceptional support from their team, particularly Priti. She guided me through the setup process with professionalism and a friendly attitude, ensuring I could fully utilize AfterShip's features without any hassle.

Priti's expertise and personalized solutions tailored to my business needs were truly impressive. Her commitment to providing top-notch support exceeded my expectations.

Overall, AfterShip has optimized my workflow and enhanced customer experience. The robust tracking capabilities, combined with outstanding support like Priti's, make it a highly recommended solution for ecommerce sellers.

The Gay Fashion Palace
United States
9 months using the app
July 22, 2024

I recently started using AfterShip Order Tracking for my business, and I must say, the experience has been wonderful. The platform is incredibly user-friendly and has significantly improved the way I manage my shipments. The real-time tracking feature is a game-changer, providing both me and my customers with up-to-date information on the status of orders.

Spiritual Beauty Treasures
United States
About 1 month using the app
August 13, 2024

Its easy-to-use interface and live tracking feature make it simple for us to manage multiple orders at once. It has greatly improved our efficiency and saved us time. Great app!

Panora
Germany
About 1 month using the app
August 30, 2024

Personally, I use aftership for all my business because they do for me what exactly I need and help me monitor and track deliver seamlessly

Chloa La Moda
France
14 days using the app
Edited November 16, 2024

It worked really well and managed to help me out. Very great experience and effective in helping me solve my problem! Very professional and patient!

Pawprintdecor
United States
Almost 2 years using the app
June 15, 2024

Nitin Kunwar helped me very fast and made everything work amazing support thank you very much!

MyPaJo
Germany
Over 2 years using the app
August 29, 2024

App works fine, just that they will charge your shopify account for multple charges and you will spend days to get it reversed.

Shopify doenst help either.. I wouldnt recommend this app for the simple reason you will need to spend time adjusting your charges.

LATHR
Canada
2 months using the app
AfterShip replied August 30, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We have checked that you contacted us for billing related issue and we have resolved your concern over the chat. We have scheduled a call for you proactively to address your concern and ensure your doubts are clarified.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

September 5, 2024

This is the ultimate beginner friendly shipping add-on. complete free for 50 pcs per months!

ComfyVibes
China
7 days using the app
March 31, 2024

Nitin was the most impressive support person I have come across on my ecommerce journey. I initially thought I might have to speak with the CEO, however, I believe that Nitin knows as much as he does. Thank you very much!!

Convo Props
United States
Over 2 years using the app