Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

April 10, 2024

Awesome app! They have been around for ages and it definitely shows as they are easily the best tracking app more importantly the customer service is one of the best on Shopify, its even better than shopify support haha! Rajat helped me out and is great, super patient and easygoing going and helpful! Definitely recommend

RoseGold & Black Pty Ltd
Australia
Over 2 years using the app
October 17, 2024

confusing - on the app store FREE, then install, then I got email that my trial ends tomorrow, nice, instant uninstall

Musician's Tees
Slovakia
6 days using the app
AfterShip replied October 18, 2024

Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers.

We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us.

After reviewing your case, we'd like to inform you that we are offering a 7-day free trial, which you have subscribed to. We can extend the trial for you if needed. As a solution, we are pleased to provide an additional trial extension to your account at no extra cost. Our aim is to ensure a smooth and seamless experience for you.

We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us.

For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.

September 21, 2024

Aseem was an absolute life saver, reassured my confusions, really professional and friendly, would recommend!

Elevé Skincare
United Kingdom
10 days using the app
July 18, 2024

Nice product. A lot of features. Helps out a lot. Free plan is also included. I like it. Support is very good and fast. Thanks a lot.

Gidona
Austria
7 months using the app
October 23, 2024

Nice app, a little bit hard to use, but survice is good problem solved

WOOglasses
United Kingdom
34 minutes using the app
August 17, 2024

I love this app, it has been smooth sailing with automation, I just have a few troubles but i think it is just operator error!

Deai Tea Store
United States
About 1 month using the app
Edited August 23, 2024

That really good explanation gives me very good help knows he's way around the system five star

Diabec
United Kingdom
2 months using the app
AfterShip replied August 16, 2024

Thank you for sharing your valuable feedback with us.

We are glad to hear that you found our application good and useful.

If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us. Your input is highly valued, and we are committed to using it to enhance our services.

We look forward to the opportunity to serve you even better in the future and hope to earn a 5-star rating from you.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

October 1, 2024

I have received wonderful service from Garvita

Dream-t
Israel
18 days using the app
September 17, 2024

Just started using the app to track shipments in between fulfillment and delivery. It's exactly what I needed to keep my customers up to date on shipments.

Cool Gear Pro
United States
3 days using the app
June 11, 2024

So far so good. I love that AfterShip has a free plan which is perfect for new small businesses like mine that has small number of orders per month.

K.inc Beauty
Australia
5 months using the app