Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

August 20, 2024

The tracking dashboard is intuitive and user-friendly, which has made tracking orders so much less overwhelming. The ability to monitor those pesky longer delivery window items that my customers ask for on their website reduces the time and mistakes in emails. The app really delivers pronounced value to any busy shop owner. Thanks AfterShip!

Naturalis
United States
2 months using the app
AfterShip replied August 21, 2024

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We ...

April 18, 2024

Easy to use
Nice feature
Improve efficiency & save time
Hands down, the customer service offered by AfterShip Tracking is second to none. The team is knowledgeable, helpful, and genuinely cares about ensuring your experience is positive. Any issues I've had have been resolved quickly and without hassle. It's truly refreshing to work with a company that values their customers like this.

Jimi Brothers
United Kingdom
About 1 month using the app
September 30, 2024

Terrible support, constantly having to fix issues. Their system is too complicated and buggy. Moved on to Parcel Panel already and much happier.

Vape Shack
United States
22 days using the app
AfterShip replied October 1, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. ...

March 28, 2024

Very helpful customer service from Rajat! No long wait time. He was able to cancel my subscription for me and was very pleasant and helpful! Made sure all my questions were answered before ending the chat. Thanks again!

Sophie's Foodie Book Store
United Kingdom
2 months using the app
May 17, 2024

super appp, super support, we have tried outvio and shippy pro and others and this is so far the best, and super support from nitin!

Velodrom CC
Spain
About 2 years using the app
June 5, 2024

Very fast with assistance and extremely thorough. Was able to to speak to an agent and resolve issue immediately.

Flat Broke Speed
United States
Over 5 years using the app
June 18, 2024

This application is so easy to use and their customer service is awesome!

Hunter Fan
United States
Over 3 years using the app
June 4, 2024

It's comforting to know that this app has dedicated customer service that is available to assist us. I had a technical issue with the tracking feature and created a ticket through the support system. The team responded within a few hours and solved my issue instantly. Highly recommend this app for its reliable service!

VelWise
Switzerland
About 1 month using the app
August 13, 2024

Saransh was very helpful today in helping me to set up this. I thank him.

StepUp Coffee
Canada
6 months using the app
September 27, 2024

Great customer service. Aseem was very helpful in resolving my problem.

Tech Top A
Canada
About 22 hours using the app