Reviews (4,778)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and real-time tracking capabilities, enhancing both merchant and customer experiences with up-to-date order status. They value the customizable tracking options for website integration and the intuitive dashboard that streamlines shipment management. The free plan is beneficial for small businesses, and the responsive customer support team is praised for their quick and effective assistance.

August 27, 2024

los 3 agentes que me han atendido han resuelto toda mi incidencia. Muy profesionaales ;)

DIVAIN®
Spain
12 days using the app
June 18, 2024

This application is so easy to use and their customer service is awesome!

Hunter Fan
United States
Over 3 years using the app
June 27, 2024

Nitin was very helpful in assisting us with our shipment tracking, thank you.

Etchr Lab
Australia
Over 2 years using the app
July 29, 2024

AfterShip has a support team that delivers on consistent top-rated customer service. They're polite, quick to respond, and quick to ensure a solution to any inconvenience. Overall, an app I’m thankful for.

lxury iphone cases
United States
About 2 months using the app
AfterShip replied July 30, 2024

Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

September 17, 2024

Sehr guter Support

Seneli
Switzerland
3 months using the app
June 24, 2024

Amazing, Chaitanya was very helpfull and nice, solved my problem super fast ! Thank you!

PureLabs RX
United States
4 months using the app
July 23, 2024

Ritika solve my concern very efficiently and quickly! Thank you!

DOGO DOG SHOP
United States
About 1 month using the app
September 13, 2024

Sehr hilfreicher Support, konnte das Problem, dass wir mit anderen Tracking-Apps haben lösen und storeübergreifend tracken. Der Customer-Support ist auch sehr kompetent und konnte unsere Probleme lösen!

LUUMA
Germany
About 13 hours using the app
June 17, 2024

Deep, was very patient with me and helped me understand how to "Map" my shipping and how to have better overall understanding of how to use the platform. Thank you Deep for your professionalism and patience with me, as I am still new to all of this.

TikShop Til U Drop
United States
27 days using the app
June 17, 2024

Great App, does everything we need it to do though it is a little pricey. Quick response with customer service though.

Chess House
United States
Over 6 years using the app
AfterShip replied June 18, 2024

Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip