Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

October 21, 2024

I really appreciate this application and the support is very interactive and effective especially for one of them whose name is Aditya.

Myshalon Hair Store
United States
5 days using the app
November 1, 2024

Shreyasi was great and answered my questions quick and well.

Cozey Canada
Canada
5 months using the app
September 21, 2024

It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.

Rise and Effect
United States
10 months using the app
November 20, 2024

AfterShip Order Tracking is an excellent app! The features are seamless and make order tracking so easy. On top of that, the customer support is fantastic—special thanks to Sadhan for being so helpful and responsive. Highly recommend this app for anyone looking to improve their tracking experience! ✨

AURAPRO SAUNA™
Canada
About 1 hour using the app
September 13, 2024

So nice service, I having problems with html code, but your guys help me with that. I love it!

SCOUTLITE USA INC
United States
About 2 years using the app
October 7, 2024

Thanks for the help with the customer service. Niraj Kumar

FLOLAB
United States
Almost 6 years using the app
November 9, 2024

A little harder to navigate features that I would have expected and quite expensive for premium features but generally seems to be a good app.

Raspberry Stores
United Kingdom
6 days using the app
AfterShip replied November 10, 2024

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

Edited November 27, 2024

Amelia has done a great responding to my inquiry on the spot.

ALL-IN-ONE GENSTORE & SERVICES
United States
24 days using the app
Edited January 29, 2025

Merci à Karan qui m'a résolu des questionnements et aidé à mettre en place des filtres de trigger correctement.

Maison Cocon
France
3 months using the app
October 19, 2024

Aftership Tracking is a very good asset to our company. The sited and app provide easy instructions and walk throughs that you can understand, as well as providing great customer service.

SaintlyShirts™
United States
4 days using the app