Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify and superior customization options. It's praised for its real-time tracking updates, robust analytics, and ability to handle a large volume of orders, making it suitable for all business sizes. The intuitive interface is user-friendly, even for new merchants. The support team is frequently commended for their quick and clear responses. The app also offers a free plan and trial period for testing its features.

March 19, 2023

He was very kind to me and walked me through the steps I needed to change my custom domain name for the tracking page. Thank you very much and keep being kind and helping to other people too. Best customer support service so far.

17 days using the app
May 22, 2023

The app is absolutely wonderful, easy to use and very handy when operating an e-commerce business. We are able to track all of our customer's orders in one place and we can send our customers automated tracking updates in real-time which help us boost our customer experience

StarPower Advance Solar Technology
3 months using the app
February 17, 2023

The Technician Rahul provided me with excellent customer service and troubleshooting assistance. He was able to pinpoint my issue and resolve it very quickly. He also assisted me to get with getting set up for a demo to help my company understand all the other features of Aftership.
We like the AfterShip app and we are excited to learn more about its other features.

Simple Gymwear
United States
Over 2 years using the app
Edited February 17, 2023

Aftership is a fantastic service for those looking to provide their customers with a better tracking experience. Was easy to install, quick to set up, and when contacting customer support to remove the app download prompt, Aseem was able to complete the request in under a minute - very impressed.

Calhoun Surf N' Skate
About 2 months using the app
November 21, 2022

The staff at AfterShip has been great at assisting me in answering questions and getting things set up. The feedback from our customers are also very appreciative of the step by step contact of the shipping process. I would definitely recommend to anyone looking for a good customer tracking application. Thank you!

United States
8 months using the app
Edited February 7, 2023

Great app. Customers can track multi shipments without issues. Integration also works well when creating a fulfilment for part of an order within Shopify. High recommended for any Shopify Merchant.

MAGMA Fitness
8 months using the app
August 15, 2023

Love the stuff before the other one Hopefully I will get the plan after a few days. The app get little bit more complicated for newbies but support was really great.

United States
About 1 hour using the app
September 10, 2023

I've been utilizing AfterShip for a while now for tracking shipments, managing returns, and securing shipping insurance - the seamless integration with Shopify is solid. The app is robust, significantly simplifying what can often be a complicated shipment management process.

The standout feature, however, has to be customer support. They are incredibly responsive, any time of day or night, always ready to assist with any issues. In particular, Shreyasi has been a beacon of support, constantly going above and beyond to ensure a smooth user experience. A genuine asset for anyone looking to streamline their shipping needs.

United States
11 months using the app
September 6, 2023

At first, I didn't know how to operate the system, but I asked customer service, and right at the bottom right corner of the page, I was received by Aseem, who was very responsible and detailed in answering my questions and helping me with other newbies on top of my questions. Now I have started using the accessible version of it and I will likely use the premium plan as my business grows.

United States
8 days using the app
December 3, 2022

Too early to rate the app as I just installed it, but I can rate the support since I was having trouble with some of the integration with my Shopify store. The support response thru the chat function was immediate and to the point. Took care of my problem immediately. HIGHLY RECOMMENDED!

Pizza Oven Direct
United States
About 3 hours using the app