Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

August 8, 2018

Aftership has been fundamental in my business growth. With a new business like mines, sometimes it's very hard to find help or guidance. I would like to thank the Aftership team for the excellent support.

Unborderedstyles
United States
Over 1 year using the app
April 8, 2021

I am just discovering the application but it has many interesting features. Like the notification system or the customizable tracking page. I'm looking forward to see in the long run.

Buster-life
France
Over 1 year using the app
AfterShip replied April 8, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Regards,
AfterShip ...

November 13, 2017

Great app! When couldn’t locate a package for our customer, AfterShip was our hero, allowing us to get an update in mere moments. I only wish they offered the option to send that update to customer without having to have a paid plan. Once we get more sales we will definitely be updating. This is a must have tool for all Shopify merchants.

Thepink Label
United States
Over 1 year using the app
June 17, 2022

Very kind and problem solving CS team. - They helped me to fix issue with right direction. Thank you so much

Pivo
United States
Over 1 year using the app
AfterShip replied October 30, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand ...

August 27, 2017

I don't understand why Aftership won't sync tracking outside of the 3 days windows. If is it a pricing issue, they should have just charge accordingly.

Neomarcus
Canada
Over 1 year using the app
May 4, 2017

Easy to use, set it and forget it. Only reason for 4 stars instead of 5 stars is because you cannot pay with American Express on a recurring basis.

Wiperpacks
United States
Over 1 year using the app
Edited November 12, 2018

I downloaded the application thinking that I would be able to send notifications with the free plan; however, it was not the deal. So, it is kind of my mistake that I did not read the pricing info carefully. I haven't started using it actively yet.

Angel's Trending Gifts
United States
Over 1 year using the app
September 28, 2020

Nice App and easy to set up, but dont like being forced to leave a review before you can continue settings

Baysea Outfitters
United States
Over 1 year using the app
May 10, 2019

Will give 5 stars when they show why all orders are not in sync. Overall a very good and user friendly app.

Alpine Ridge Outfitters
United States
Over 1 year using the app
November 14, 2017

I didnt think I would find something like this for free

Deposito De Gnomos
Argentina
Over 1 year using the app