Reviews (4,768)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.
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The customer service is fantastic, extremely helpful. Thankyou very much. I thoroughly recommend AfterShip to anyone for their tracking service.
If i could give 0 stars I would do it. I have contacted support for 5 days trying to solve an issue we are having, aligning the correct carrier to each order. They keep saying it is fixed and it's not. I was finally able to get a meeting with their developers so we could fix it and no one showed up. Extremely unprofessional Edit - They fixed the issue after this.
I can see that you are not happy with the customer service support as your issue regarding aligning the correct carrier to each order was not resolved. I apologize for the inconvenience this has caused you.
Please note that one of our experts will get back to you via email. I would appreciate your patience and understanding on this matter as this issue would be dealt with utmost priority.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Rupam
Team AfterShip
I used this app to add an order tracking page to my website so that customers can have a better experience. The app works great and there is amazing support. Highly recommend!!
Great customer service, very fast and responsive to customers wants and concerns. Adding this feature to your store will help customers trust you and buy again.
This app helps my customers stay up to date with their orders. I contacted customer service for assistance with setting up plans for my store and Ankush was able to provide me with great customer service. And was able to provide a 10% off discount as a special gift. He was so helpful and went above and beyond to make sure I was satisfied. Thank you, Ankush!
I have several of their products and they work great, have awesome features, and their support team is quick and helpful!
Thanks a lot, everything is still working great!! Check it out in action here!!:
https://www.exoticknifescales.com
This is a great app! Super easy to install & always provides up to date tracking information :)
Aftership are a fantastic service for anybody to have! I feel confident knowing that my customers have a reliable way of knowing where their order currently is at. Aftership makes this very easy.
So far this app has been great. We process and print our shipping using ShippingEasy, but they do not yet have any way to quickly view tracking and delivery status. This has been great in helping us identify orders (especially international) that seem to be stuck somewhere or having issues. Definitely allows us to provide better customer service. We haven't yet tried the email and SMS features (haven't had demand for it yet) but it is great knowing it is there.