Reviews (4,768)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.
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The best delivery tracking application. The customer service is friendly, fast, patient and attentive, I highly recommend it !
Such a great app. So easy to use and keep track off orders, even on the go with their mobile app. Highly recommend.
I give this app 2 thumbs Up. It allows you to send out text and email to customers of step by step notifications of delivery for their package.
I AM USING THIS APP FOR 9 MONTHS ALREADY, unfortunately, THERES NO COMPETITION TO THEIR SERVICE SO IM "STUCKED" WITH THEIR TERRIBLE-AWFUL CUSTOMER SERVICE. 1. THEY HAVE SO MANY BUGS AND PROBLEMS WITH SHIPMENTS, THEY HAVE WRONG MAPPING OF WHAT STATUS THE PACKAGE SHOULD BE, THEY MAP PACKAGE THAT IS READY TO PICK UP AS "IN TRANSIT"
I WORKED WITH THEIR DEVELOPERS 4 TIMES ALREADY TO CORRECT THE MAPPING, THE PROCESS WAS TERRIBLE AND SO DIFFICULT, I ALWAYS HAD TO CHECK ON THEM AND PUSH THEM TO WORK AND FIX THEIR BUGS... 2. A GUY NAMED "MANISH" WHO IS A CUSTOMER SERVICE GUY, WAS HONESTLY A NIGHTMARE TO WORK WITH... FOR ALMOST EVERY QUESTION, NEED AND BUG I HAD HE JUST IGNORED AND SAID: "Is there anything else I can assist you ?"
IM EXTREMELY NOT RECOMMENDING ON THEIR APP.
I can see that you are not happy with the bugs and shipment issues of AfterShip and the service provided by one of the support staff. I know how frustrating it can be – let’s see how we can help.
Please note that we always try to provide the best support and I sincerely apologize for the experience that you had while using our app.
Your feedback has been registered, as we are constantly striving to make your experience better with our application.
One of the senior members will be in touch with you in order to answer your queries. We will work to resolve the problem.
We have 24 hours online customer service. You can also send an email to our support team at suppport@aftership.com.
Regards,
Rupam
Team AfterShip
Aftership helped us to optimise our customer's post-purchase experience. In result we have happier customers and more returning buyers :)
Great app. Top-notch support! Must have for your store. You get great value with the order tracking. Let's your customers track orders with multiple carriers.
Good for new one use, and the setting is very easy. Simple operation, customer service is also very patient
Great app with lots of customizations - I'm very impressed! Also, quick help from the support team! Love this app so far - no complaints!
This app is in early stages for us but was easy to configure, and on initial experience seems good. Good support too via chat so happy so far.
I ship so much its hard to make sure everything gets delivered successfully. With Aftership all deliveries are in one place and I can get a great idea of what If any products i missed shipping. GREAT app LOVE it!