Reviews (4,770)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

March 24, 2017

great shipping tracking software

Bmcwear
United States
Over 1 year using the app
November 13, 2017

Great app! When couldn’t locate a package for our customer, AfterShip was our hero, allowing us to get an update in mere moments. I only wish they offered the option to send that update to customer without having to have a paid plan. Once we get more sales we will definitely be updating. This is a must have tool for all Shopify merchants.

Thepink Label
United States
Over 1 year using the app
May 19, 2014

Works Great! We love the ease of setup and usage.

Matt
The EZTech Store

The EZTech Electronics Store
Singapore
Over 1 year using the app
December 8, 2014

Great Service. I had a few questions and Andrew took care of us right away even on the free plan!

Sproutfield
United States
Over 1 year using the app
July 28, 2021

Really useful app for tracking shipments. I didn't think I needed something like this, but it's very useful to see everything in one place.

Ember&Earth Rainwear
Ireland
Over 1 year using the app
February 7, 2022

Easy app to install, use and keep our customers informed about their purchases. I've been using it for my business and clients for years. Highly recommend it!

WildlifeSites
United States
Over 1 year using the app
March 19, 2023

AfterShip Order Tracking Has been Very Helpful. I really appreciated Ankit's customer service and helping me step by step in setting up the app and tracking in my store. I recommend this app!

Shop Baby Boutiques
United States
Over 1 year using the app
Edited May 29, 2021

So far so good, I have been using it for a couple of weeks now and it's going to keep me and my customers updated on shipping status. Anurag helped me out. He spent 1-2 hours explaining to me everything. He should get a nice raise!

Naya Bracelets
United States
Over 1 year using the app
June 17, 2022

Very kind and problem solving CS team. - They helped me to fix issue with right direction. Thank you so much

Pivo
United States
Over 1 year using the app
AfterShip replied October 30, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Ankush Kumar
Team AfterShip

February 25, 2014

Awesome App, would recommend to all!

Inesco Direct
New Zealand
Over 1 year using the app