Reviews (4,770)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.
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I just use Aftership customer service and it was a great experience. I will recommend the service to everyone
Application complète avec un support très réactif
Be careful of unexpected charges even though you may have un installed the app 2 months earlier
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
Also, regarding the charges, if you exceed the quota or you use SMS then you need to pay extra in the next billing.
We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Best regards,
Team AfterShip
An awesome app! AfterShip adds the finishing touch to your customer service. The support staff are always quick on the reply (not that we have had any major issues). Definitely the a great way to boost your web site & brand perception.
Great app. Useful not only for customer shipments but also for keeping track of incoming samples/supplies. Easy to use and more importantly, easy for customers to use. 2 thumbs up.
I have been using the app. Very accurate and user friendly. It adds a value to your store
Amazing and fast support service they helped me with my issue and they responds very fast even though I'm on the free plane amazing app
Great app.
Great customer support.
Nitin was extremely helpful and provided great customer service.
Very useful app - helps me to manage all the shipments in one place and also offers a better user experience from customers' perspective. Team support is also amazing which provides a great level of ease of mind using this app. Highly recommend.
I don't understand why Aftership won't sync tracking outside of the 3 days windows. If is it a pricing issue, they should have just charge accordingly.