Reviews (4,770)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.
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Easy to use and integrated well into Shopify. Basically download the app and everything else happens instantaneous. Can put in your specific packaging materials and pretty straight forward from there.
Very useful app. Helps to keep customers updated on the status of their shipment and reduces the number of inquiries. 5 stars!
Works as described, super easy to use
quick reponse time and answered my question for my shopify account thankyou aftership tracking guys
Aftership is easy to use and Priya replies instantly whenever I ask for support.
I have been using aftership since I opened my store the beginning of April and the app has worked great thus far. I have had numerous questions regarding being a new business and making sure I have all apps needed to run the business from beginning to end. I have had 2 customers and the communication has been great so far during this process. I advise that if you get Aftership tracking be sure to get Aftership Returns too. Easy set up just in case you need it.
Thank you aftership, this has been 1 less headache to deal with.
Fast support!! Thay have the fastest support with a chat and easy to cmmunicate!! Higly recommended!!
It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.
Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved.
We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Great Help
Update
Actually is it working Great even with existing orders
Great App! The integration process is easy to implement. Increases brand value and customer satisfaction.