Reviews (4,787)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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Very fast with assistance and extremely thorough. Was able to to speak to an agent and resolve issue immediately.
As a new user, I would like to mention to fast response and great assistance. I had a great call with Gravita and she helped me in all ways to solve my problems and questions.
I come back to say that after my first review, I continue to be satisfied with the support that is provided. Gravita helped me again many times to solve technical and logical problems. Continue this good work, it means a lot.
AfterShip has a support team that delivers on consistent top-rated customer service. They're polite, quick to respond, and quick to ensure a solution to any inconvenience. Overall, an app I’m thankful for.
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you. We hope your experience with the app lives up to your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
perfect thanks
It's comforting to know that this app has dedicated customer service that is available to assist us. I had a technical issue with the tracking feature and created a ticket through the support system. The team responded within a few hours and solved my issue instantly. Highly recommend this app for its reliable service!
Ritika solve my concern very efficiently and quickly! Thank you!
It worked really well and managed to help me out. Very great experience and effective in helping me solve my problem! Very professional and patient!
I had a problem and then I asked for help through the chat. [ Saransh ] contacted me in less than 1 minute and found the problem within 5 minutes and told me how to proceed. Thanks !
Very helpful customer service, solved all the issues I had very quickly. Clearly outlined how the app works and helped me run through everything.
thank you very much for your help and your kindness ...