Reviews (4,769)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.
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Great support, amazing features. It works well and helps out in reducing customer complaints and customer support inquiries.
Customer Service is excellent. Most importantly, very responsive in a timely manner. Thank you aftership
they charge according to a plan that appears nowhere in the description or on their site?
Update: Problem was solved in the end with an upgrade to a paid plan.
SSL on custom domain tracking page costs 10$/month.
I still don't like the filters options on orders tracking page .
I did not try the alternatives apps but improvements could be made.
Thanks for the review, we want to understand this feedback better.
Could you please reply back on the email, so we can schedule a meeting?
Streamline and very user friendly! I couldn't ask for a more simple and straightforward app to track shipping and get delivery updates. Highly recommend.
Very helpful team to chat to, fast to resolve
Helped me very quickly and understood all my needs. The person helping me was friendly and I recommend using this app.
Perfect to notify my customers from order to delivery. I really recommmend. Good service in the live chat too.
Integrates with my site easily and seamlessly, and is simple and straightforward for the customer to understand and use. Quick and helpful support too, if you have any questions. Highly recommended.
carrier matching rarely work properly. Support told me that they have fix it, but always same issue.
Thank you for your feedback.
Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
We would be more than happy to talk to you more about this issue over a brief meeting. One of our experts will be reaching out to you via email. Please let us know your availability so we can help you over a Zoom call.
Please don’t hesitate to contact us directly at support@aftership.com if you have any questions or want to check our availability. Our Support Team is available 24/7 to assist you and resolve any concerns you may have.
Regards,
Team AfterShip
This app is just what I need to keep track of my shipments! Thank you so much for incredible customer support!