Reviews (4,770)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

November 24, 2016

Just started, great app so far! Try it out, especially since its free.

Dealdigs
United States
About 1 year using the app
May 27, 2017

Honestly, i personally think the aftership app is one of the easiest and reliable app for online retailers to use. Simple, user friendly interface and yet it look professional. A highly recommend app. PLUS with their new mobile app tracking, things just got better!

Fad2dsgn
Singapore
About 1 year using the app
April 21, 2017

excellent app. Still early stages of using this but so far i highly recommend it.

Designs By Velvet Honey
Australia
About 1 year using the app
Edited April 24, 2023

At first during the initial on-boarding and set up Ankit helped me with everything! So much information thank you friend you are very patient & kind.

And I already tested our local shipping numbers with the link Ankit provided too and everything worked perfectly! It was a bit of work as I wanted to try on my own to add our shipper overseas but I was able to do it successfully! Probably best to ask for guidance but I was happy to explore the app and just found it that way.

We are about to open our website so I'll be starting for real shortly using this probably daily but so far everything looks good and I'm excited to have this app especially since I can personally customize the shipping update messages with memes and gifs for my clients that's awesome and a lot of fun. Sometimes it's tricky to get the gifs to be the right size but there's size reducing apps and online apps for helping with that (be sure to pay attention to the allowed sizes for each image to be used).

AfterShip for sure is not perfect as the learning curve is like most powerful apps a bit steep but it gets the job done very well perhaps the best out there in this category that works with Shopify & Omnisend another app I use. And I did look at all competition but nothing really can compete I think with AfterShip in the end so far.

And again I really like the customizations which are far superior to Shopify's own options unless you are good at coding perhaps. Sure again AfterShip can be a bit confusing all the options and finding where to set things up. And it takes some time to figure out how it all works together. But soon enough you will get the hand of it. And if you forget something just ask support to remind you no worries.

Really Tracking is a big concern for us over all as we are an international seller with almost 100% of our orders going overseas. So it's critical that we keep our team & customers heavily in the shipping loop. So there's little chance of any missed deliveries resulting in returned shipments which is disastrous for us all. That would be a very unfortunate issue as it's so expensive to reship again and such a waste of everyone's precious time too. I have good expectations for AfterShip and will report back after a few months hopefully with some more news about it!

Also seems I can use the app with orders outside Shopify too... but have not tried that yet will do so and report back as I have other websites too should be interesting how that works out.

Just been working on a few more last things to finish up and Animesh, Debashish, Moazzam, Shreyasi and Aseem have assisted me quickly & clearly regarding almost any questions I had. Sorry if I left anyone out so many kind support staff. Thank you all friends!

Finally last thing don't forget to on all your apps involving use of emails be sure to verify your email account. This app and others forgot to remind me about this point and almost didn't do it. Also on this matter you really should have a personalized company account email using your website address this is best. Not a yahoo, aol or such address. But a professional one. Both AfterShip or your hosting company can help you with the verification process it's not too difficult and it worked for me fine fast (also be sure when you copy and paste the info for verification that you copy the right details go in the correct spots... my copy and paste put the same thing twice in a row which caused the verification to fail but luckily my hosting support person noticed it and so I updated asap and had instant success).

Ok that's about it for now...

Thanks once again to all of the AfterShip Team for all their kind & speedy support!!!

Nirvana Glass
Thailand
About 1 year using the app
May 9, 2023

Very quick and professional support. Helped me out with Tracking Issues i had with my Provider. Recommending having this app in your store !

ShoppyBy
Israel
About 1 year using the app
October 30, 2023

Saransh resolved my issue in no time. Great experience!

FLOODBUCK
United States
About 1 year using the app
November 13, 2022

Customer service quickly answered my questions and helped me. I've used it before and when I came back to Shopify I thought it wouldn't be possible without aftership. A handy tracking app.

Powermax Led
Türkiye
About 1 year using the app
June 4, 2021

I am yet to use the app. While Mr Anurag - contract Director provided excellent service in assisting my store to setup the app quickly and professionally. Thumbs up for his excellent service!

i-enabler
Singapore
About 1 year using the app
November 2, 2021

Easy to use! Great customer service! I now have a beautiful + branded order tracking page. Would recommend.

COZIOS
United States
About 1 year using the app
June 2, 2014

Great this allows customers to see their current location on any package without the hassle of going into the carriers website and typing in all the numbers. Rock on

Coupon Processing Center
United States
About 1 year using the app