Reviews (4,787)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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Easy to use
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Improve efficiency & save time
Hands down, the customer service offered by AfterShip Tracking is second to none. The team is knowledgeable, helpful, and genuinely cares about ensuring your experience is positive. Any issues I've had have been resolved quickly and without hassle. It's truly refreshing to work with a company that values their customers like this.
Fantastic customer service today from Garvita Kant. Garvita went through a demo of the AfterShip platform and was very patient with me, when I asked to go over things multiple times. Thank you for your service!
As someone who places a high value on customer service, I have found the AfterShip Tracking app to be one of the more impressive ones out there. Their support team was extremely helpful, providing me with accurate and timely information whenever I needed it. In terms of customer service, this app is top-notch.
At first, was easy to use so I became a paid user almost right away.
But when asking for some very basic help to create a filter, the support wasn't helpful at all.
Very disappointing.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We have checked that you contacted us for specific filter settings that are currently not available. We are continually working to enhance the application and have taken your suggestion as feedback.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Harsh was most helpful agent, managed to help me very promptly with 2 issues that I had.
Thank you Harsh!
The Automatic tracking updates feature of AfterShip Tracking app is a great tool in keeping customers informed about their order status. Plus, the customer service team is fantastic.
Very helpful customer service from Rajat! No long wait time. He was able to cancel my subscription for me and was very pleasant and helpful! Made sure all my questions were answered before ending the chat. Thanks again!
Très réactive et très gentille je recommande
As soon as I downloaded the app I was awarded a free gift: 7 day extension added to your free trial service plan. I like this approach when starting business relations, plus there software is user friendly. I would recommend them to any and everyone!!!
Aseem helped us fix an important issue that we faced when we moved to Shopify headless store.