Reviews (4,774)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

October 13, 2024

Я ценю оперативное обслуживание клиентов, предоставляемое приложением для отслеживания AfterShip. Они ответили на мой запрос буквально за считанные минуты и помогли мне решить вопрос. Я доволен работой их службы поддержки.

Belinom
Latvia
7 days using the app
June 12, 2024

Saransh was very helpful in getting me an extra 7 days on my trial period!

gavin southworth-test
United States
2 days using the app
July 5, 2024

Fast...proper

SKETCHY
South Africa
About 2 months using the app
November 28, 2023

I am trying out this app for my store and had a question that was promptly answered they definitely have a great understanding of great customer service! Thank you for the help. Look forward to seeing what else your app can do to help out my business

Rapid Retail Online
United States
7 months using the app
December 29, 2023

Experience was good. Appreciate the immediate assistance provided by Mr. Saransh.
Thank you!

MINIMALIST
United Arab Emirates
Over 6 years using the app
February 25, 2024

Great app, free option until you reach certain amount of sales, Priti helped with everything I needed.

AGES OF ART
United Kingdom
3 months using the app
January 10, 2024

Great app that we have been using for a couple of years. I had a small issue today and the support was excellent! Thank you Priya.

Trove & Co.
Canada
About 3 years using the app
March 28, 2024

Very helpful customer service from Rajat! No long wait time. He was able to cancel my subscription for me and was very pleasant and helpful! Made sure all my questions were answered before ending the chat. Thanks again!

Sophie's Foodie Book Store
United Kingdom
2 months using the app
June 3, 2024

amazing. he solved my problem

Mk Shopping House
United States
5 months using the app
December 4, 2023

This was my first time using Aftership, I had an issue as the status of the order was only Pending. The customer support I received from Rajat was great. He explained everything very clearly and guided me how to set up everything in my account correctly. Amazing customer service. Thank you!

Snugaholic
United Kingdom
7 months using the app