Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

Edited October 2, 2020

It's a disgrace that Aftership's SSL certificate for custom domains comes at a $10/month price tag in addition to the plan's monthly cost. Especially since Let's Encrypt offers free certificates. Come on guys, your customers have been complaining about this since 2017... https://help.aftership.com/hc/en-us/community/posts/115007426087-HTTPS-on-custom-tracking-domain

Balto
France
15 days using the app
December 5, 2023

App doesn't work, seems to be linked to someone else's business and Aftership saying this isn't the case even after providing screenshots stating this. Seems the apps on Shopify need some better vetting process as too many frauds getting around

Design 10
Australia
10 days using the app
AfterShip replied December 6, 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our users.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

It appears that the issue come from the synchronization of previous credentials, leading to the encountered problem.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

Edited October 7, 2019

Makes great looking tracking pages. Support were helpful
Does not support UK's biggest carrier: Royal Mail.

After cancelling weeks ago + removing the app. Aftership has proceeded to deduct money for the new monthly period : OCT 6, 2019 – NOV 5, 2019.

Touch Plus
United Kingdom
12 days using the app
October 10, 2017

Worst app I had very bad customer service takes very long until an answer comes if they answer. App does not run at all as it should pay for one order twice, there is no email notifications. And no answer to these questions and how I can cancel and get my money back because I have premium. I really do not want to make anyone look bad, but I am very, very disappointed and mad. Especially after all the good reviews.

K Pax Trends
Germany
10 days using the app
December 10, 2017

I was seriously unimpressed with Aftership.

I had many issues using the software, the support was very slow. I was using it on two different store's who have a combined revenue of over 2500k a month.

I was prepared to spend over $300/month on the software, I begged Aftership to do a 30 minute call for me as I had a bunch of questions for them, I asked on several occasions and was denied.

I think the software has a lot of potential, but I found it to have a lot of bugs. All in all, I had a terrible experience.

Frosty Dreams
United States
10 days using the app
September 7, 2019

Only works with USPS. The orders get sync with Deutsche Post, but the status remains "pending". Useless for any one outside of the US.

SublimForever
Germany
9 days using the app
AfterShip replied October 10, 2019

Hi, please check your email inbox.
Please confirm your availability for a call.

July 29, 2019

如果用了有的后悔去吧。首先你的物流信息并不会全部显示,只有满足三个条件的物流信息才会显示,哪三个条件我忘了,然后联系技术人员解决点事情,竟然回着回着就不回信息了。反正我这里是大概只显示了不到四分之一的物流信息,别说我打广告,我用TrakingMore也是信息显示不齐全,但是我联系客服人员和技术人员,人家很耐心的帮我给解决完了,AfterShip$99只给了2000个条数然后还得先扣款,不合适的话即使卸载了,钱也扣掉了,Tracking More$20却给了2500个条数,而且还是后付费的。说实话如果有零个星星我会给零个星星的评价。给一个星的评价都是高的。真的是垃圾。垃圾。垃圾。重要的事情说三遍。

Gogoii
China
8 days using the app
April 5, 2019

Customer service sucks. Back and forth, back and forth. Not addressing my questions. Responses felt scripted. I do feel bad writing a negative review, but they really need to get their CS folks up to speed. Trackr rocks btw.

Red Rocket Brand
United States
8 days using the app
April 12, 2017

Waste of time. Will NOT work unless you will pay for their premium membership. Contacted customer Service Never got any reply.

Eden Online Boutique
United States
7 days using the app
February 12, 2017

i was quite upset when I started receiving e-mails with foul words,
not necessary, not professional, very rude, and inappropriate so i left,
i do not know who thought that would be a good idea, but they need to be fired

do not contact me again

Bellas Shoppe
United States
7 days using the app