Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify and other apps, superior customization options, and real-time tracking updates. It's praised for its intuitive interface, robust analytics, and the ability to create a branded tracking page. Many appreciate the quick and clear responses from customer service. The app also offers a somewhat hidden free plan.

Edited August 26, 2019




(Changed my original review as requested by the Aftership support team. They have been helpful processing a refund for the financial cost. However, they will not be able to refund me for the lost time in setting all of this up, so still 1* for providing inaccurate information. I will refuse to change from 1* review for the reason that you offer a service which did not work and wasted approximately 4 hours+ of my time. Other users have the right to know this.)




Alice & Blair
United Kingdom
2 days using the app
August 10, 2020

Shit instuctions. As someone trying to learn there is no way I would be able to follow the shitty instructions that you have on this app

Squad Survival™
United States
About 1 hour using the app
AfterShip & Automizely replied August 17, 2020

Hi user, please help us understand which instructions you are referring to.
Please reply on the email sent to you. We are awaiting your response.

August 12, 2020

It doesn't show how much order tracking limit is there in free version before installing the app. It's 50 order tracking per month. Why so less, you can redirect to your page completely and just show our Brand logo. You should keep order tracking limit unlimited for us Indian people who are just starting.

Noiisy Shop
6 minutes using the app
AfterShip & Automizely replied August 14, 2020

Thanks for the review.
The Forever free plan is just to test if the platform works for you.
As of now we only provide 50 tracking free under this. Any other plan usage is chargable.

April 12, 2017

Waste of time. Will NOT work unless you will pay for their premium membership. Contacted customer Service Never got any reply.

Eden Online Boutique
United States
7 days using the app
February 12, 2017

i was quite upset when I started receiving e-mails with foul words,
not necessary, not professional, very rude, and inappropriate so i left,
i do not know who thought that would be a good idea, but they need to be fired

do not contact me again

Bellas Shoppe
United States
7 days using the app
May 11, 2020

Not good. Wouldn't let me past the first registration screen. All fields filled out correctly but then program just stops. Bit buggy for me and just makes me nervous if they can't make the install process simply and easy. Keep working on it guys. disapointed!

Tabby Shop
About 1 hour using the app
December 15, 2016

How is it possible that EVERY username that I could come up with including my name was taken? Fraud....? Collecting info maybe...?

California Hula Center
United States
7 days using the app
May 5, 2020

There is no free plan in the app. Misinformation
Not pleased so far

4 minutes using the app
AfterShip & Automizely replied May 21, 2020

Thanks for the review, please check the pricing page for the free plan information at https://www.aftership.com/pricing

April 28, 2020

I cannot express enough the amount of frustration we are experiencing right now. We have around 400 tracking numbers saved with the wrong couriers, which means over 400 customers cannot track their orders. The app misread the couriers, or something happened there (I don't know because support does not want to have a look).

I have been sending emails to support ONE WEEK!! They asked me to grant them access to our Shopify store, as they would need to delete all wrong tracks and replace them. And that was it. No one has checked anything.

After a few days and emails, they came back asking me if I saw their colleague's email response, which was about an unrelated issue! Like I have problem X, and they come back like "hey, did you see my colleague's response to problem Y"? (they don't read previous tickets nor pay attention to what's going on).

To charge me $552 last month for excess shipments (surprise!), they were quite fast. I emailed about the charge, and I got a response within hours. Money is money, I guess.

So here we are. With a $199/mo membership, we are waiting over a week to fix something that is generating a significant support debt and taking a lot of time.

If they treat like this someone who brings almost 10k shipments a month, I cannot imagine what they'll do with smaller merchants.

I hope they do read this review and answer ANY of the many emails we have sent since asking for help since. The issue is not resolved, and they are just ignoring it. We are thinking about escalating this with Shopify.

Seriously, these people have over 3k reviews. They won't give a damn about you as they are well established now. I never experienced this kind of behavior from them before. Not sure why they dropped the ball.

Canvas by Numbers
March 24, 2020

bad support, not good at all
button not working in pages so you need a support and you can't get it because of the bad support.

Tiga souq
United Arab Emirates
About 1 hour using the app
AfterShip & Automizely replied April 6, 2020

Apologies for the inconvenience caused.
May I please request you to kindly respond to the email sent to you.
We will fix the issue.