Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

December 13, 2021

I just downloaded this app to see how it is and it started to send automatically emails & SMSs to my customers from my private email! My store is not even in English so the language is wrong and the emails did not look good at all. Be very careful downloading this app!!

Helmi Lahja
Bulgaria
7 days using the app
AfterShip replied December 13, 2021

Thanks for sharing your valuable feedback.

It is unfortunate to know that your experience with our app was not up to your expectations.

Certain features are auto-enabled to help users experience the functionality of the features. These features can easily be disabled and customized, per the user’s discretion.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience.

We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application. The auto-enable feature has been disabled and can only be enabled as per the requirement.

Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services.

Regards,
Neelima Aggarwal
Team AfterShip

February 25, 2020

We contacted support twice over a week with no response. We were excited to use the app but support is absent.

In Play Sportswear
United States
6 days using the app
AfterShip replied March 1, 2020

Hi team, apologies for this. I was unable to find any request raised from you to support.
We have reached out on your email address.
Do let us know, how we can be of assistance.

June 23, 2017

I wasn't able to install it - I believe is a good App, but up to now, I'm not able to evaluate -
Kind regards

My Kitchen Tools
United States
5 days using the app
Edited March 23, 2020

Worst customer service through Live chat cannot resolve any issues and when you log a support ticket you get in a loop of level 1 questions from different people every time and doesn't help you to resolve the actual issue. Moving to other app in the Shopify app store.

CozzyPups
Australia
4 days using the app
AfterShip replied April 6, 2020

Please respond to the email sent to you.
We will resolve the issue immediately.

May 18, 2022

60 percent of tracking numbers are not updated.... The system does not work well for dropshipping. Look for another solution.

Dentiphoto Shop
Estonia
3 days using the app
AfterShip replied May 18, 2022

Thank you for sharing your feedback.

We apologize for the inconvenience caused. We have gone through the chat transcripts and found you were facing issue with tracking updates which our support team helped to fix it.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Nitish
AfterShip Team

December 23, 2018

ABSOLUTELY HORRIBLE APP. DOES NOT WORK WITH ANY KIND OF ALIEXPRESS SHIPPING. DO NOT BUY. THIS IS A COMPLETE SCAM

TechsFinest
United States
3 days using the app
Edited August 26, 2019

AVOID IF YOU ARE UK BASED!

NO ROYAL MAIL SUPPORT!

DOES NOT WORK AS ADVERTISED!

(Changed my original review as requested by the Aftership support team. They have been helpful processing a refund for the financial cost. However, they will not be able to refund me for the lost time in setting all of this up, so still 1* for providing inaccurate information. I will refuse to change from 1* review for the reason that you offer a service which did not work and wasted approximately 4 hours+ of my time. Other users have the right to know this.)

AVOID IF YOU ARE UK BASED!

NO ROYAL MAIL SUPPORT!

DOES NOT WORK AS ADVERTISED!

Alice & Blair
United Kingdom
2 days using the app
June 4, 2020

Wow! The concept is amazing I really love it. But then when you need help you get a support team which is probably from India who doesn't help and just send you to the FAQ page. Needed help for the past 5 days and got nothing from them except some BS. DON'T INSTAL THIS APP!

Woonliving
Netherlands
2 days using the app
December 17, 2018

It never worked for me. It doesn't track Aliexpress standard shipping at all. Very difficult to set correctly. Does anyone made an easier app hereabout ?

Le Royaume du Chat
France
2 days using the app
July 20, 2022

The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.

Welham & Co
Australia
1 day using the app
AfterShip replied July 21, 2022

We're sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.

We certainly are looking forward to earning back your trust back in our platform with our support.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip