Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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I just downloaded this app to see how it is and it started to send automatically emails & SMSs to my customers from my private email! My store is not even in English so the language is wrong and the emails did not look good at all. Be very careful downloading this app!!
Thanks for sharing your valuable feedback.
It is unfortunate to know that your experience with our app was not up to your expectations.
Certain features are auto-enabled to ...
We contacted support twice over a week with no response. We were excited to use the app but support is absent.
Hi team, apologies for this. I was unable to find any request raised from you to support.
We have reached out on your email address.
Do let us know, how we can be of ...
I wasn't able to install it - I believe is a good App, but up to now, I'm not able to evaluate -
Kind regards
Worst customer service through Live chat cannot resolve any issues and when you log a support ticket you get in a loop of level 1 questions from different people every time and doesn't help you to resolve the actual issue. Moving to other app in the Shopify app store.
Please respond to the email sent to you.
We will resolve the issue immediately.
60 percent of tracking numbers are not updated.... The system does not work well for dropshipping. Look for another solution.
Thank you for sharing your feedback.
We apologize for the inconvenience caused. We have gone through the chat transcripts and found you were facing issue with tracking ...
ABSOLUTELY HORRIBLE APP. DOES NOT WORK WITH ANY KIND OF ALIEXPRESS SHIPPING. DO NOT BUY. THIS IS A COMPLETE SCAM
AVOID IF YOU ARE UK BASED!
NO ROYAL MAIL SUPPORT!
DOES NOT WORK AS ADVERTISED!
(Changed my original review as requested by the Aftership support team. They have been helpful processing a refund for the financial cost. However, they will not be able to refund me for the lost time in setting all of this up, so still 1* for providing inaccurate information. I will refuse to change from 1* review ...
Wow! The concept is amazing I really love it. But then when you need help you get a support team which is probably from India who doesn't help and just send you to the FAQ page. Needed help for the past 5 days and got nothing from them except some BS. DON'T INSTAL THIS APP!
It never worked for me. It doesn't track Aliexpress standard shipping at all. Very difficult to set correctly. Does anyone made an easier app hereabout ?
The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.
We're sorry to know that you are not happy with the customer service support and the app.
Your feedback has been registered. You are our valued user, and we are committed to ...