Reviews (4,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again.
here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link.
On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything.
Support sucks balls and just closes tickets which sends you to a bot again and again and again.
I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH.
Funny thing is, tracking links is literally to most basic feature a tracking app should offer...
I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.
Thank you for sharing your feedback.
We truly value all input as it helps us improve and enhance the experience for our users. Our aim is to provide exceptional service, and we’re sorry to hear we didn’t meet your expectations this time.
After reviewing your case, we understand the importance of seamless tracking for your customers. While we offer a free tracking page for Shopify, custom domain URLs do require a premium plan. We also acknowledge your concerns about the app’s UX and support. If you could share specific UX issues, we’d be happy to address them and improve our service.
We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at support@aftership.com.
DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
We're trying to connect you over email so that we can help you with the AfterShip Tracking subscription to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
I have used this app in my old shop for and long time, Thank you so much for the wonderful support!
Thanks for the help with the customer service. Niraj Kumar
Easy interphase and an excellent support team. Especially Shreyasi, who helped me with my query. She was polite and knowledgeable.
I really appreciate this application and the support is very interactive and effective especially for one of them whose name is Aditya.
It's a great and easy app to integrate into your Shopify store, making it easy for your customers to track their purchased products.
I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!
Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story.
Follow-up:
The follow-up is as bad as the original customer service experience. I don't believe anyone reads the responses.
Dear Customer,
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
I apologize for any confusion and frustration the situation may have caused you regarding the screen-share meeting. We understand that you've contacted us about the screen share meeting for AfterShip Tracking and SMS. While we've already joined the call, it appears you might have missed it.
We're trying to connect you over email so that we can help you with the AfterShip Tracking and SMS to make your experience better. You are our valued user, and we are committed to providing the best support at all times.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Great app to help customers track their order directly on my website. I like how everything is customizable and is very user friendly. The free plan has 50 shipments per month to be able to be tracked and that's perfect for me. I like how I don't have to pay for an extra thing because I have a few shipments a month and it's very affordable