Reviews (1,298)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its effective shipment management and real-time tracking updates, enhancing both merchant and customer experiences. It is user-friendly with customizable tracking features and integrates well with Shopify and Klaviyo. Higher-tier plans are required for full carrier support. Additional features include customizable tracking pages and email marketing tools integration. Strong customer support is frequently noted, aiding in setup and feature utilization.
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Terrible customer service, I was looking for a solution to a billing I did not agree with, and they just ignored me, even though I have been sending messages for weeks.
I do not recommend them.
Hello Feel-Ink Team,
Thank you for sharing your feedback. We apologise for any inconvenience caused.
We have reviewed your support tickets and would like to clarify a couple of details. We allow our users who are using our basic plans to test and use the features available in the premium plan for 7 days free of charge. This allows users who wish to upgrade a period of 7 days to test the features and find out if the premium plan is a better fit for thier requirement. In an ideal setting, a merchant can access this trial and decide if they wish to upgrade or go back to the plan they were using earlier.
Once the trial is initiated, it automatically upgrades to the premium plan at the end of the 7-day trial period if not cancelled by the merchant from the billing section in the AfterShip Admin page.
I hope this clarifies any doubts you had about the changes to the billing for your account.
Regards,
Shafiq Alam
Team AfterShip
Recently added this app and it has been working out well so far. The support has been quick to respond with any inquiries.
Live support was spot on helping with my domain issue. It was an easy fix. Great support in timely manner. Thank you for the help!
Sadhan was very helpful in assisting me in setting up Aftership emails for customers. We just moved over from BigCommerce, and on that platform, I have used Aftership for about 10 years - highly recommended!
Had a ton of questions and worries about the tracking of our shipping, which has been a little messy, but I received great help from Arun in customer support.
Karen did a great job of quickly diagnosing my support issue with a couple of questions and a recommended resolution. I appreciate the prompt response and quick solution to my issue.
Just subscribed to the Essentials plan (which already feels overpriced), but I needed it for DAO updates. Now they're asking for an extra €60 just for the carrier masking feature — which is essential for dropshippers who want to hide shipments from China. On top of that, the support is really poor. Overall, super expensive compared to other providers like ParcelPanel.
Dear Customer,
Thank you for sharing your feedback.
While we understand your concern that our application feels overpriced, please note that our services and features are in line with the best in the industry and offer competitive pricing vs features.
Our subscription costs and features are publicly available on our website, which also mentions that the Carrier Masking feature is available on our Pro and above Plans, along with a host of other advanced features as per the plan you decide to opt for.
In regard to the comment of "poor support", our support team did share the correct information you had asked for concerning the plans and corresponding features. While we understand that not all plans fit the requirements of all businesses, our goal is to offer solutions that fit the requirements of as many businesses as possible at a competitive price point.
I hope this has cleared any doubts that you had about the available plans and the features.
Regards,
Shafiq Alam
Too expensive and support is mediocre.
Hello Japanese Taste team,
My name is Philips from AfterShip reaching out to see if you can give us an opportunity to address the concern(s) you may have which led to your cancellation of the AfterShip Tracking Premium 36K annual subscription.
We understand that our product may seem expensive as compared to other competitors in the market but rest assured the features and offerings we provide are the best the available market.
We reviewed some of the queries you have raised before like the cost for member seats and the ability to use AfterShip Tracking on multiple stores/brands and while I understand that it may seem expensive to have each store with their own subscription, you can always connect multiple stores with AfterShip which can work for your business.
We'd love to set-up a call at a time of your convenience to discuss further and understand your business requirement.
I can assure you that we can address the concern of adding team members and any concerns you may have should we get the opportunity along with any queries you may have.
Please share your availability and time zone so that we can schedule a call to further discuss the way we can help your business by sending an email to support@aftership.com.
We look forward to hearing from you.
Regards
Philips
Team AfterShip
Sadhan made huge help! Thanks
Aftership does not work correctly and their support is terrible.
Hello Forza Sports Team,
Thank you for taking the time to share your feedback, and we apologise for any inconvenience caused.
We have reviewed your conversation with the our support team and we would like to clarify the reason for the delay in response. The issue you had reported required an intervention from our development team as it was outside the purview of our support team.
While we strive to reduce the time it takes to offer a resolution on the live support channels at times technical issues take a bit of time to get fixed. We will take your feedback and work on to improve the level of service we offer.
Regards,
Shafiq Alam
Team AfterShip