Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

October 24, 2022

O aplicativo parece bom! mas não tem opção em português na versão free, ou seja, os emails de notificação estão em inglês e não da para editar ao menos o texto.

Pedirei
Brazil
About 2 hours using the app
AfterShip replied October 24, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues with features and price plans resolved and ensure that you are delighted with our services.

We are actively working on your concern please be assured.

Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neha Karadi
Team AfterShip

January 11, 2020

How do delete this scam app . i couldn't see it in my shoplift store after i added it by mistake ????

GoShoppers.ca
Canada
About 2 hours using the app
November 23, 2018

BEWARE BEWARE BEWARE!!!

This app does not work. Simple as that. The emails that it sends to your customer look like they were written by a three year old, and the links that it includes in the body of the email have a typo that sends your customer to a 404 page. Same issue with the tracking links that it posts to your customer's order information on your store. The setup videos are for an earlier version of the app, and are no help to setup the complicated code revisions that are required to get even the smallest amount of functionality out of this app. I wrestled with the code of this app for almost an hour before I realized that even if I were able to modify it enough to make it work even a little bit, it would never provide the full functionality that it promised. I promptly uninstalled it and politely requested a refund for my subscription that they force you to pay if you want to get "full functionality" out of the app. The free trial version is extremely limited it what it can do, and even the few options that it provides are only semi-funtional. My refund request was denied. Their reasoning for not refunding a full month subscription that was used for less than an hour and did nothing more than send several unprofessional and useless emails to each of my customers over the last 3 days was: "Our system does not allow us to refund for the plan you have already choose because it is now a subscription plan." So download this app with caution.

There any many other apps out there with better tracking, and much lower monthly costs.

Stay away from this one, it's a complete waste of money

Got It Here
United States
About 2 hours using the app
May 11, 2020

Not good. Wouldn't let me past the first registration screen. All fields filled out correctly but then program just stops. Bit buggy for me and just makes me nervous if they can't make the install process simply and easy. Keep working on it guys. disapointed!

Tabby Shop
Australia
About 1 hour using the app
March 24, 2020

bad support, not good at all
button not working in pages so you need a support and you can't get it because of the bad support.

Tiga souq
United Arab Emirates
About 1 hour using the app
AfterShip replied April 6, 2020

Apologies for the inconvenience caused.
May I please request you to kindly respond to the email sent to you.
We will fix the issue.

August 26, 2020

VERY HARD TO CONTROL 2 STORES ON THE 1 ACCOUNT ...............................................................

Pet Play Co
Australia
About 1 hour using the app
AfterShip replied August 26, 2020

Thanks for reviewing.
Please help us understand this better by replying to the email sent.

August 10, 2020

Shit instuctions. As someone trying to learn there is no way I would be able to follow the shitty instructions that you have on this app

Squad Survival™
United States
About 1 hour using the app
AfterShip replied August 17, 2020

Hi user, please help us understand which instructions you are referring to.
Please reply on the email sent to you. We are awaiting your response.

Edited December 7, 2019

It didn’t bring in the tracking numbers. Only 6 random ones all of pending status but nothing that was useful at all. Waste of time.

SevenZeroEight Gin - Australia
Australia
About 1 hour using the app
October 25, 2017

Doesn't work. Klunky UI. Pesters you for reviews befre you have even used it and then keeps asking all the time. I can only assume that these thousands of 5 star reviews are from muppets that have not actually used the app and just reviewed after installing?

Number 9 Fashion Studio
Australia
30 minutes using the app
February 8, 2018

doesnt work.asks for subdomain and so many things deleted

Gadegts Link
Australia
23 minutes using the app