Reviews (4,791)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies shipment management and enhances customer experience. They value the real-time tracking feature and seamless Shopify integration. The customizable tracking options and responsive customer support are also highlighted as key benefits. Additionally, the availability of a free plan is particularly beneficial for small businesses, improving operational efficiency and customer satisfaction.

March 24, 2023

Amazing support from the customer team !!very easy to use it!!
I start used and I already love it !!!!!

eliteflame
United Kingdom
4 months using the app
January 6, 2022

Otimo atendimento, paciente, atencioso e dedicado, aplicativo bem feito e completo....................

By Pegasus
Brazil
4 months using the app
January 29, 2021

This app is amazing and helps customers track their orders effortlessly. I also had to contact customer service and they were so helpful and patient.

boek
United States
4 months using the app
April 20, 2017

Very happy with Aftership. Makes tracking a breeze. Thank you

The Luxury Swimwear Store
United States
4 months using the app
December 7, 2022

Be Warned. Dealing with this company and its support is an absolute exercise in frustration. We're trying to cancel our account - which seems an impossibility. Simply go around and around with support over hrs. Pages throwing errors and no one seems to know.
We are somehow connected to an Automizley app account also - which is even more difficult to extract yourself from & remove associated Javascript from our theme files.
Total nightmare and no sense from support after 6 conacts

Epic Fly Rods
New Zealand
Over 7 years using the app
AfterShip replied December 7, 2022

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I do understand that you faced an issue while deleting the AfterShip account and it seems that the account was already closed. We would be happy to discuss this further with you over a quick meeting if you have any further issues. Please don’t hesitate to contact us directly at support@aftership.com for any queries.

Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.

Regards,
Team AfterShip

November 3, 2021

i used this app to set up tracking page and to better track my orders. so far i love it. it seamlessly works with my shopify store.

Home Wind
United States
4 months using the app
January 2, 2024

very good but the service should be free as there are other platforms that can do it for free or even developers charge less and once for a lifetime of free access

r3present clothing
India
4 months using the app
April 3, 2023

Muito prático, além de que o suporte é muito eficiente e rápido em ajudar

Ark Store
Brazil
4 months using the app
February 28, 2017

Really great app. Lets us have all courier companies on one url under our branding. Good to keep up on the status of customer orders as well. Loving it.

Beautyspot Nz
New Zealand
4 months using the app
Edited April 11, 2017

Excellent tracking and tracing application. Gives our company and our customers valuable insight in the shipping progress.

Thisshirtismine
Netherlands
4 months using the app