Reviews (4,791)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies shipment management and enhances customer experience. They value the real-time tracking feature and seamless Shopify integration. The customizable tracking options and responsive customer support are also highlighted as key benefits. Additionally, the availability of a free plan is particularly beneficial for small businesses, improving operational efficiency and customer satisfaction.

October 31, 2021

its good just a bit confusing. The editing is good, the webpage link fits well with my store. I wish I can see if emails were sent.

LoveeB
United States
9 months using the app
AfterShip replied November 1, 2021

Thanks for sharing your valuable feedback.

We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,

Rupam

Team AfterShip

February 13, 2022

Helpful customer service. Great app for your business, very easy to learn and super simplistic when tracking your parcels.

Club Rare
United States
9 months using the app
October 28, 2013

Sensational app. Does what it says on the box. Very useful.

Brydge Asia
United States
5 months using the app
February 14, 2014

No problems so far. Love the ability to auto-update customers.

Knotty Tie Co. | Custom Handmade Neckties
United States
5 months using the app
November 4, 2021

Online assistance was quick, fast and super helpful! My online request was done in less than 5 minutes.

Boss Business
United States
9 months using the app
September 6, 2023

At first, I didn't know how to operate the system, but I asked customer service, and right at the bottom right corner of the page, I was received by Aseem, who was very responsible and detailed in answering my questions and helping me with other newbies on top of my questions. Now I have started using the accessible version of it and I will likely use the premium plan as my business grows.

Goodyo
United States
8 days using the app
July 5, 2017

Very nice. It has helped our shop a lot. Thanks AfterShip!

Obtino
Netherlands
9 months using the app
August 8, 2016

Super easy integration. Super easy for users to use. Simply copy and paste your tracking number and voila! 5/5 App

Betterjewels
Canada
9 months using the app
August 27, 2021

Customer service is awesome. Varun helped me very quickly with all my queries. Would highly recommend this app.

Artify My Canvas
United States
8 months using the app
August 5, 2021

I'm using this app on shopify, coupled with CJDropshipping to track my orders.
It seems to work pretty well and the customer service is really the best I've seen !
Keep it up and thanks a lot for your help Varun !

Au paradis des pattounes
France
8 months using the app