Reviews (4,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.
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This is the best tracking app I ever used. My store feel easier with it.
Perfect app, the messaging service is attentive and responsive. Very good application, I recommend! Thank you
I love the ability to send my customer shipping updates, as it becomes annoying to respond to all shipping inquiries.
Definitely a useful app. Much needed for our store.
a very good services and help, you can choose many option of pricing for beginners and professionnal
At first it worked well, but now there is an annoying bug which has never been resolved for months!
Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.
When you check with 17track, it is clear that Aftership is mixing in Bullshit data.
So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.
The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.
I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(
So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!
I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.
That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.
Unfortunately I can't recommend this app to anyone.
Excellent tracking app shipping for my Shopify store, not sure how I could have done without it. The customer email notifications are fantastic.
Awesome support team! I am new to the app but so far it's been great with an easy install for a novice like me! Definitely would recommend!
I can not thank the support team at Aftership enough for working through all the questions and the special request that I have had for both the tracking app and the new returns app. Both apps work great and provide a very clean user interface for my customers to track their orders and process returns. Keep up the great work Aftership.
I use AfterShip for its ease and simplicity to allow my customers to track their orders with multiple carriers. Lots of built in features to take advantage of.