Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

July 13, 2023

The developer runs another set of apps under the name "automizely" that "generate traffic". Guess where this data comes from? It seems to come from unsuspecting websites that installed "aftership apps".

Need proof? Go to your thank you page, and you will see several "remarketing" pixels that do not belong to you. The Aftership app seems to collect your user data, and then sell as part of their other venture "automizely".

Once I raised it with them, they agreed to remove, but after 2 weeks, they are still dragging their feet.

Sunday Mattress
India
Over 5 years using the app
AfterShip replied July 17, 2023

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team has already worked on and fixed this for you.

We really value your business and also we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

September 15, 2023

Great customer service

Antinoise
France
3 months using the app
May 4, 2017

Absolutely amazing! Easy as pie!

Mygentswag
United States
3 months using the app
April 19, 2014

First time online store owner. Ready to use a great new tool.

Neema Jewelry & Accessories
United States
3 months using the app
Edited August 12, 2021

Fantastic app with real great support. A very responsive team, always within reach. I should have discovered this service much earlier. Anyway, never too late! At present I'm on free plan hoping to upgrade to the pay plan as sales hit the top mark.

Smooth Choice Ecommerce
United Kingdom
3 months using the app
March 7, 2024

Overall a great app with great customer service and technical help if needed. Rajat was extremely helpful and solved my issues quickly and efficiently.

United Firearm Association
United States
3 months using the app
March 7, 2016

Works as described, super easy to use

Timepieceboutique
Canada
3 months using the app
March 1, 2023

quick reponse time and answered my question for my shopify account thankyou aftership tracking guys

Goddess Vibes Company
United States
3 months using the app
July 23, 2017

An extremely useful tool, a must have for your e-commerce store.

Supernewlook
United States
3 months using the app
June 4, 2017

Wow! What every store should have on shopify this cuts down the countless emails of where is my package? What is my tracking number.
Thanks again!!

Charm League
United States
3 months using the app