Reviews (4,786)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

October 18, 2017

Would be better if it had translations.

Raw Foodie
Mexico
About 4 years using the app
June 24, 2021

Aftership, customer support is phenomenal. All of my questions were answered with utmost clarity. I could not be happier with the exceptional support. They walk you through the necessary steps to hit the ground running. I'm beyond ecstatic for the stellar support. Aftership is the way to go.

GYMZAH
United States
3 months using the app
August 6, 2017

Aftership is really helpful in tracking packages, whenever we have a customer inquiry.

Pantry Preppers
United States
3 months using the app
December 16, 2021

Been struggling a lot with the app but the customer support on this app is very accomodating and fast. Thanks!

Jouer Clothing Centre
Philippines
3 months using the app
July 7, 2021

Customer service was excellent! Very quick and responsive. All my queries was handled very quickly.

sweetbabytiger
United States
3 months using the app
April 30, 2023

I have been using aftership since I opened my store the beginning of April and the app has worked great thus far. I have had numerous questions regarding being a new business and making sure I have all apps needed to run the business from beginning to end. I have had 2 customers and the communication has been great so far during this process. I advise that if you get Aftership tracking be sure to get Aftership Returns too. Easy set up just in case you need it.
Thank you aftership, this has been 1 less headache to deal with.

GoodiesbyTrish
United States
3 months using the app
June 25, 2017

Exactly what I needed for my store. Simple to use and customers didn't need to worry about their package arriving late. Would recommend it to a friend!

Squareframe
United States
3 months using the app
Edited March 23, 2021

We've been using Aftership for a few years. It is a great app, but we are now going uninstall and use Shopify's default shipping notifications. One thing to be aware of if you are considering this app, is that you will be forced to pay an extra $10/mo for an SSL. If you don't, your customers will see a 'not safe' message on your tracking page. Other than that, it works as well as they say it does.

Cloud 9 Expressions
United States
Almost 4 years using the app
June 6, 2017

Great app, thank you very much!

Stags And Owls
Australia
3 months using the app
February 23, 2023

Animesh was great. Resolved my issue fairly quickly. So far we like using it which has been great. Thank you

Welder Nation
Canada
Almost 4 years using the app
AfterShip replied February 23, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip