AfterShip Order Tracking

Customer service is 5 stars. Somehow they fix any issue I did not understand.
I could not set up aftership without the prompt help of their service.

I'm extremely frustrated with the "support" for this app. I've used over a year and when I went to check on an order only then did I notice that I was being forced to pick a monthly payment plan. Ok fine, I had a balance of $23.00 so I tried to pick their Essential plan. I got an error and it would not allow it stating that I had a credit balance. Okaayy...so I contact "support" and I'm told to remove the app and reinstall and add a credit card since they stopped using Paypal. I did ALL of those things, still got the error to contact support which I did again. So I log into my account and they charged me an additional $10.00 within hours (I already had a credit balance of $23 and now it's $33.00. Support is of no help whatsoever. They talk in circles and will keep charging without an option to upgrade nor get your credit back. I've reported this issue to Shopify as well as removing the app. NOT worth the upgrade whatsoever.

Oh and if you decide to close your account because you're in an endless loop of not being able to upgrade nor getting help from support they get to "keep" your money.

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I asked Shopify to help with the issue and they forwarded me back to the developer who again went around in circles never actually answering my questions or addressing the issue. At this point they can keep the $20. I will never recommend nor use this app again.

Great app so far, it has great features and staff is pretty cool. They respond quickly and cleared up my doubts.

good app, thank app aftership...............................

I like that an agent reached out to me to assist. I use it to track and send confirmation to my customers.

Totally seamless integration and most of all, works with the UK... This is a total must have for any Shopify store. We really can't big up this awesome app Amy more.
We've always wondered how and when our deliveries arrive; Aftership lets you know every step of the way!

The dashboard look completely designed with a beautiful interface to match meaning you want to check up on all your tracking orders.

Andrew's help has been second to none and his support has been valuable!

Can't wait to upgrade to the premium Account where you can automate delivery status messages and many other cool stuff too.

THIS APP IS A MUST!

working well so far, sends out emails and ive been getting less inquiries

OMG Guys . . .so I was in a pickle and I had to reach out to the online customer service and they are amazing. They really do go above and beyond the call of duty. Shubham is the man and if you ever need assistance cross your fingers that you get him. Do you know he even reached out to a team member to make sure the information he was providing was accurate? Never Have I Ever . . . have you? Well anyway, this is my first time installing the app and I am glad that I did. Look no further and just install it today. Oh, and if you get in a pickle as I did, just click the chat feature and anyone can help you. ENJOY!!!

Great app! You can even create your own "track order" page on your Shopify site. Just google it and you will find instructions on how to do it.

Great way for customers to track their orders.