Reviews (4,791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface that simplifies shipment management and enhances customer experience. They value the real-time tracking feature and seamless Shopify integration. The customizable tracking options and responsive customer support are also highlighted as key benefits. Additionally, the availability of a free plan is particularly beneficial for small businesses, improving operational efficiency and customer satisfaction.
Refine
-
By rating
Thank you very much, I like this app and Anurag was very helpful ! Great Customer Service ! Perfect !
Great app and even better customer service!
I was given a step by step of how to set up the app and how to maximize its value to our business.
Sem palavras, essa é a melhor integração! Falei com o atendente Ankit, super atencioso! Solucionou todas as minhas dúvidas. Recomendo, esse é o app do futuro
Best aftershipping app ever ! Thank you for the very good customers support and fast response ! This app is a game changer about tracking and customers satisfaction ! I recommend 100%
J'ai utilisé cette application sur ma boutique, super pratique est simple d'utilisation, support client au top !!
Customer service is 5 stars. Somehow they fix any issue I did not understand.
I could not set up aftership without the prompt help of their service.
I'm extremely frustrated with the "support" for this app. I've used over a year and when I went to check on an order only then did I notice that I was being forced to pick a monthly payment plan. Ok fine, I had a balance of $23.00 so I tried to pick their Essential plan. I got an error and it would not allow it stating that I had a credit balance. Okaayy...so I contact "support" and I'm told to remove the app and reinstall and add a credit card since they stopped using Paypal. I did ALL of those things, still got the error to contact support which I did again. So I log into my account and they charged me an additional $10.00 within hours (I already had a credit balance of $23 and now it's $33.00. Support is of no help whatsoever. They talk in circles and will keep charging without an option to upgrade nor get your credit back. I've reported this issue to Shopify as well as removing the app. NOT worth the upgrade whatsoever.
Oh and if you decide to close your account because you're in an endless loop of not being able to upgrade nor getting help from support they get to "keep" your money.
---
I asked Shopify to help with the issue and they forwarded me back to the developer who again went around in circles never actually answering my questions or addressing the issue. At this point they can keep the $20. I will never recommend nor use this app again.
Great app so far, it has great features and staff is pretty cool. They respond quickly and cleared up my doubts.
good app, thank app aftership...............................
I like that an agent reached out to me to assist. I use it to track and send confirmation to my customers.