Reviews (4,787)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

September 6, 2021

As a newbie in dropshipping world it always confused me how to manage and track the shipments then notify my customers. This App is magical, you don't need to worry about such things again. Just relax and watch it do all the tracking and notifications on your behalf. Excellent!!!!

Skin Luxury™
Qatar
2 months using the app
August 15, 2017

Very helpful and easy to use ,

Hello Ecommerce
Indonesia
2 months using the app
May 29, 2017

This is a great app, it didn't take much setting up and seems to do its thing flawlessly! Anything that helps to streamline the order fulfilment process is awesome and I highly recommend AfterShip.

Cat Lovers Australia
Australia
2 months using the app
March 7, 2017

The best app for my customers to track their parcel without fuss. I used to have problem with the tracking link sent to customers in their order email, due to third party website link, unable to choose the correct courier service, etc. Now it is solved!

Justincase My
Malaysia
2 months using the app
January 22, 2022

The best order tracking app for stores. Very intuitive UI. Good for brands serious about doing business the right way!

WayOfLoving
Canada
2 months using the app
September 25, 2021

I used this appt to help me create a "Track your Order" so customers have the satisfaction know when and where their order is located

Konfidence Boutique
United States
2 months using the app
August 1, 2017

YOU SHOULF USE THIS APP !! THIS IS LIFE CHANGING ! VERY HELPFUL HIGHLY RECOMMENDED !!

The Booster Laptop Stand
United States
2 months using the app
July 25, 2021

I'd love to be able to use the customer notifications with the free plan, but unfortunately that is not available. I wanted the branding removed from the tracking page, and the customer support was great with helping me out. Very friendly and competent.

Seated Home
Canada
Over 3 years using the app
AfterShip replied July 25, 2021

Thank you for your valuable feedback.

I am sorry; as of now the feature to send notifications is not available on Free plan.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that you always experience the best customer support.

Regards,
Team AfterShip

January 3, 2023

People working in the service are very helpful and clear. I asked many questions and the answers were always really fast

Lampple®
France
2 months using the app
December 18, 2013

Aftership has been a lifesaver for us. Our customers are always happy that we keep them updated with there tracking numbers. Now we dont have to spend most of our time sending emails and responding to customers

Likeable Assholes
United States
2 months using the app