Reviews (4,787)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

May 7, 2024

thanks for your help

AyoShop
United States
9 months using the app
April 1, 2024

Very good customer service from your agent named Priya.

Your Favorite Hub
United States
3 months using the app
March 31, 2024

great service when i needed help fixing something or extending membership

Lits Creator Hub
United States
About 1 month using the app
May 8, 2024

Very good app and newbie support for starting off

KITCHUNI
United States
15 days using the app
April 14, 2024

très satisfait, rien à dire je suis très content du service client enfin bref aucun regret je ne peux que conseiller cette super application pour tracker vos livraison !! merci à Priya de m'avoir aidé aussi pour le service client !!

Pazlo
France
27 days using the app
May 3, 2024

I received great assistance so far, my main issue is getting the order mapping to work and receive information from products. Overall I’m not sure if that is an issue with the app so I give it 4 stars but weighted on my only having used it about a week or a bit more. My review may become better or worse after more experience depending how it goes.

BigFit
United States
3 days using the app
AfterShip replied May 4, 2024

Thank you for sharing your feedback with us; we're thrilled to hear that our assistance was prompt and satisfactory. We sincerely hope that your experience with the app continues to meet your expectations.

Regarding the issue you raised, I want to assure you that orders from Shopify are accurately linked with the appropriate couriers in AfterShip, and product information from Shopify is seamlessly synced to the Tracking App. This information will also be visible in the emails sent to your customers.

We are always eager to receive suggestions from our users. Understanding your needs helps us tailor our services to meet your expectations and create a more engaging experience.

If you have any further questions or need assistance with the app, please don't hesitate to reach out to us via the live chat option in your account or by emailing us at support@aftership.com.

We are committed to ensuring that your experience with us is deserving of a 5-star rating.

February 13, 2024

Very helpful quick service

Storybook Furnishings
United States
11 months using the app
August 5, 2024

great service

juceei
Sweden
1 day using the app
February 6, 2024

Thank you Saransh for the amazing support!!

Forom
United States
About 1 year using the app
Edited May 24, 2024

Fast and reliable customer service experience.

BrainBit
United States
About 2 months using the app