Reviews (4,787)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
Refine
-
By rating
thanks for your help
Very good customer service from your agent named Priya.
great service when i needed help fixing something or extending membership
Very good app and newbie support for starting off
très satisfait, rien à dire je suis très content du service client enfin bref aucun regret je ne peux que conseiller cette super application pour tracker vos livraison !! merci à Priya de m'avoir aidé aussi pour le service client !!
I received great assistance so far, my main issue is getting the order mapping to work and receive information from products. Overall I’m not sure if that is an issue with the app so I give it 4 stars but weighted on my only having used it about a week or a bit more. My review may become better or worse after more experience depending how it goes.
Thank you for sharing your feedback with us; we're thrilled to hear that our assistance was prompt and satisfactory. We sincerely hope that your experience with the app continues to meet your expectations.
Regarding the issue you raised, I want to assure you that orders from Shopify are accurately linked with the appropriate couriers in AfterShip, and product information from Shopify is seamlessly synced to the Tracking App. This information will also be visible in the emails sent to your customers.
We are always eager to receive suggestions from our users. Understanding your needs helps us tailor our services to meet your expectations and create a more engaging experience.
If you have any further questions or need assistance with the app, please don't hesitate to reach out to us via the live chat option in your account or by emailing us at support@aftership.com.
We are committed to ensuring that your experience with us is deserving of a 5-star rating.
Very helpful quick service
great service
Thank you Saransh for the amazing support!!
Fast and reliable customer service experience.