Reviews (4,787)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

March 16, 2017

Great tracking app.
You have to use it.

Success Retail Store
United States
2 months using the app
Edited May 8, 2021

Top!!!!!!!!!! This app is a real thing! I really recommend it 100% !!!!!!! Customer support is very good too.

Terrestrus
Belgium
2 months using the app
December 10, 2013

Just started using AfterShip, but it is already making my life easier!!! Great App!!

shopmaluka
United States
2 months using the app
July 12, 2021

This app is great! Their support was super friendly and helped me resolve my errors quickly and efficiently.

Smart Shipping Supply
United States
2 months using the app
November 2, 2021

Fast, efficient, and clear are the adjectives that define this application. No headaches with the settings

Belegance
Switzerland
2 months using the app
November 18, 2022

DO NOT INTEGRATE YOUR CREDIT CARD INFORMATION WITH THEM, THEY WILL KEEP CHARGING EVEN THE SUBSCRIPTION IS CANCELED. AND SUPPORT WILL NOT HELP YOU TO SOLVE THE PROBLEM.

Sheseelady
United States
About 4 years using the app
AfterShip replied November 18, 2022

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We're trying to connect you over email so that we can help you with the issue you are facing regarding the Payment for AfterShip.

We are actively working on your concern please be assured.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

February 22, 2021

I am intending to use this app for my customers to track their orders. The app worked fine in my testings and helped me reduce the effort. The support is great to thank you for that

Calmer.Thelabel
United Kingdom
2 months using the app
June 3, 2014

Just started with this app. User interface and documentation is pretty impressive. Very easy to use.

Estellin
India
About 3 years using the app
April 1, 2017

Aftership is an amazing feature to keep your customers out of the dark and always satisfied with there orders!

Crowd Three
United States
2 months using the app
March 28, 2016

I think this app is one of the more useful free apps on shopify, its especially helpful when your customers are awaiting a delivery and you are able to tell them when to expect it, it gives your website a much more professional feel.
thanks for the great app guys
love annmarie reddie @mums-beauty-club

Mums Beauty Club
United Kingdom
2 months using the app