Reviews (4,790)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies shipment management and enhances customer experience. They value the real-time tracking feature and seamless Shopify integration. The customizable tracking options and responsive customer support are also highlighted as key benefits. Additionally, the availability of a free plan is particularly beneficial for small businesses, improving operational efficiency and customer satisfaction.
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Does exactly what we needed and integrates well with DHL eCommerce!
Easy to use and an excellent tool for new e-commerce entrepreneurs who are starting their business on Shopify. Couldn't recommend it enough!
Great App and good support. Recommended
Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.
Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this.
We really value your business and we've sent you an email and looking forward to your revert to make your experience better.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
The app is great. I got help from your Rep Pawan Mangla. He is very helpful. The app is user-friendly and lets you set up the back-end of Shopify quickly and efficiently.
I used this app. Very nice work. I recommend it absolutely. Very easy and fast to use and configure.
Excellent app. I am able to provide my customers with much more detailed shipping details and keep a much better eye on things than just the default info that shopify provides.
a must have for any business makes shipping customer care so much easier and as good as this app is it would be nothing without the on point kind and knowledgeable customer service that comes with it..its cazy i dont even know if they are 24 hr but they are always there when i need that so they are 24hrs for me...keep up the good work guys
Installation complete. Easy process. Great tool
Aftership really helped me on the e-commerce scene! Keeping customers informed about their orders tracking is much easier and friendly with awesome look. The free plan has the essencial features for order tracking and allows to grow according to business needs.