Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its real-time tracking capabilities, noting its intuitive, customizable dashboard that enhances operational efficiency and customer communication. The free plan supports up to 50 shipments monthly, making it accessible for small businesses. Reviewers also commend the responsive customer support, which helps ensure reliability for long-term use. This app is celebrated for improving shipment management and reducing customer communication errors.

June 5, 2019

Great app in theory. I like that I can easily track all my shipments from a single dashboard and have a custom URL with my shop name as a subdomain. However I don't like that the app is disjointed. If I click on the app in Shopify, I am taken to my aftership admin portal, which is only useful to see store connections. I then have to navigate from there to my aftership webapp - once you finally ...

EZ Tech
New Zealand
10 months using the app
June 11, 2021

Just downloaded app, seems easy to navigate. happy to see how this helps my business. Im going to back track past orders

bnoelleextensions
United States
9 months using the app
AfterShip replied June 11, 2021

Thank you for your review.

We are glad to know that you are exploring our app. Please let us know if you have any suggestion that makes your experience with us worth a 5-star ...

November 8, 2015

Hello , i try to update my profile but it does not respond , i tried other browsers but nothing , it says updated but does not update when you go back again to profile settings.

Ilife Online Store
United States
9 months using the app
June 17, 2021

Amit was so helpful to offer screen share attention to our customer's pending parcels left marked 'Returned To Sender'. But we found system limits user from updating status to reflect replacements sent.

United Sodas of America
United States
9 months using the app
AfterShip replied June 17, 2021

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

We are continuously aiming to improve the application and work upon the ...

August 29, 2017

Honestly I hadn't gotten time to use it before constantly plagued with this notice to review it so here I am.

Happytrunks
United States
8 months using the app
December 29, 2019

im not good with code so it not working but ill have to copy and paste some codes or somthing so ill try it soon

Four Fluffy Paws
United Kingdom
7 months using the app
February 8, 2018

In general a great tool but it has is weaknesses. The greatest weaknesses in my opinion and options which are missing:

- possibility to send beautiful branded email notifications....just plain text possible at the moment.

- multi language support for email and text notifications based on destination country or shopify tag

- personalized sender name for text messages like shopify offers

- option ...

Acquaalpes Com
Austria
7 months using the app
September 29, 2016

Cant add money to the account no matter what I choose to do it with.

Vapel1fe
Canada
7 months using the app
Edited November 10, 2020

Bonne page de trackage de colis
Outil très ergonomique et facile à prendre en main
Service client très bien : disponible, rapide pour répondre Par contre les notifications d'email de fonctionnent pas. Notamment la première INFO RECEIVED qui est remplacé par la notif Shopify par défaut

Passion Fruit Shop
France
6 months using the app
AfterShip replied November 10, 2020

Thanks for your valuable feedback. Kindly note that if you enable the notifications then it will not send notifications for previously added tracking number notifications ...

July 7, 2019

Please provide more information on how to setup the app so that tracking codes can work on it. Otherwise, it is user-friendly to use.

The OLDNEW Generation
France
6 months using the app