Reviews (4,764)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

February 21, 2024

Priya was helpful and very knowledgeable. Services could be further improved though if agents could be more patient and guide me through the steps bit-by-bit instead of just a walk in the park (by sending a screenshot of the 'settings' and expecting me to know where to locate it).

Last but not least, I would have preferred it if Aftership's agents could offer to help us integrate everything properly instead of us trying to navigate the whole app interface and syncing everything all by ourselves.

Also, as someone who values my privacy, I do not really fancy the idea of screen-sharing (video-calling) to show me how to do it, great suggestion but no thanks for me please.

So Not Size Zero
Singapore
About 1 hour using the app
AfterShip replied February 22, 2024

Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.

We understand that you would have preferred a more patient and guided approach from our agents, especially when it comes to navigating our platform and integrating everything properly. We intended to offer a screen-sharing not video-calling option as a means to provide step-by-step assistance, ensuring a smoother process for you. However, We completely respect your privacy and understand your preference.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

January 28, 2024

Assistant sanrash was very helpful he helped me with everything I asked

SplurgeItOfficial
United Kingdom
7 days using the app
AfterShip replied January 29, 2024

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

February 15, 2024

Quick response and so helpful

Home And Office Hub
United Kingdom
6 months using the app
AfterShip replied February 16, 2024

Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

November 14, 2023

Help was easy and successful!

Five Dragonflies
United States
3 months using the app
AfterShip replied November 15, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

December 10, 2023

So far so good with an hour looking through the options and customising for a basic store setup

Pedal & Ride
United Kingdom
About 3 hours using the app
AfterShip replied December 11, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

March 11, 2024

Saransh is truly a very professional and patient individual, an excellent English customer service expert! He answered all my questions...

But the Chinese customer service in their company is absolutely terrible. There's a person named Jason Zhu, extremely arrogant and irrational. He's the worst customer service representative I have ever encountered.

Viqif
Hong Kong SAR
About 4 hours using the app
AfterShip replied March 12, 2024

Thank you for taking the time to provide us with your feedback. We greatly appreciate all forms of feedback as it enables us to improve our products/services and enhance the overall experience for our customers.

We are sorry to hear that your experience with one of Team member did not meet your expectations. Our goal is to provide exceptional service, and we regret any inconvenience caused to you.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

August 26, 2020

So far so good. May upgrade to a paid plan if it works smoothly for all our logistics partner. Good job

UberLyfe
India
About 8 years using the app
Edited February 24, 2017

Had some pb with app and support crew before, but now they do their job well! We have a conversation and now everything seems ok. But it was the good experience - I've tried to find an alternative but can not. In this app presented all necessary functions to track orders, keeps your customers updated and track your orders by yourself via useful dashboard instead of looking every order manually. Recommended!

Dee Trade
Thailand
Almost 8 years using the app
February 4, 2014

I just installed this app few minutes ago. Where can you go wrong if they are tracking your shipment?!

Heart 2 Heart (www.Angelheartss.com)
United States
Over 7 years using the app
October 12, 2020

Easy set up. Only problem that I have is I'm unable to chose manually my local carrier from the dropdown many in the order page.

The Fandom Frenzy
Malaysia
Over 7 years using the app
AfterShip replied October 12, 2020

Thank you for sharing your valuable feedback. In order to discuss the issue further, we have sent you an email on your registered email address.

You can also contact us via the chat option in your AfterShip account or email us at support@aftership.com. We are available 24X7.