Reviews (4,786)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
Refine
-
By rating
Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.
Hello Medicus Team,
I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help.
Our subscriptions offer you the flexibility of either Shopify Billing or via Stripe and we leave it upto our merchants on how they prefer to be billed.
As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section.
We've emailed you with the details and would love to set up a call to help address the issue.
Regards
Philips
Team AfterShip
Great customer service. I was really stressed with an issue i was having, but Garvita patiently assisted me in identifying and resolving the problem. Thank you.
Shreyasi was great and answered my questions quick and well.
Love this App and Love Savage Shopping while using all the best tools to make it that much easier
The best app for tracking which allows notifying by email each customer where the parcel is.
Worst Customer Service Experience – Avoid AfterShip at All Costs!
If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT.
The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business.
If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
I like to share that our team is working on with your concern regards the protection widget not being displayed in your cart . We shall contact you over the email once the issue is fixed.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Aftership Tracking is a very good asset to our company. The sited and app provide easy instructions and walk throughs that you can understand, as well as providing great customer service.
Professional & Knowledgeable, very helpful, solved my questions quickly and efficiently.
Still the leader in tracking experiences for customers. More expensive but it works. Some issues auto-detecting Hong Kong post tracking numbers for some reason though.
Reliable. Comprehensive. Reasonably priced. Great customer service.