Reviews (4,791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies shipment management and enhances customer experience. They value the real-time tracking feature and seamless Shopify integration. The customizable tracking options and responsive customer support are also highlighted as key benefits. Additionally, the availability of a free plan is particularly beneficial for small businesses, improving operational efficiency and customer satisfaction.
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Everything is convenient, everything is clear, I recommend it
I used this app to help me do track, it helps me to provide tracking tools to our buyer, so that our buyer more trust even though the products they buy haven't received yet.
Excellent support center. the app is exactly what I need. simple and intuitive, but also customizable.
This is a really great app. Even the free version has a lot of useful features. Glad I've found it!
This app is part of a suite of apps that really make it easy to run an eBusiness. It offers one place to view all the orders you are tracking and has a lot of info at hand. Sweet app!
The customer service is very quick and professional. The website interface is quite simple and comprehensive. Will test the after shipping tracking in few days !!!
Horrible customer service. Think twice before you install with a subscription. Have been emailing and chatting with their "customer support" to cancel our subscription and they spent 24 hours giving me the run around an stalling the request by telling me " give me 3-5 minutes to check on this request " and then disappear for hours. I finally figured out how to cancel the subscription on my own. Beware before signing up!
We are sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience this may have caused you. It appears that there was some confusion regarding whether you wanted to cancel the entire subscription or just the Protection subscription, which led to the delay in resolving your request. We appreciate your patience as we needed to cross-check with the respective team to ensure your request was handled correctly. We will use your feedback to improve our communication and service processes. Please feel free to reach out to us at support@aftership.com, and we'll do our best to assist you. Thank you for bringing this to our attention.
Team, AfterShip
Excellent customer support service. They were very professional and helped me in a timely manner. Would recommend.
I'm on the 7-day trial, which was extended to 14 days, so I have more time to learn how to use the app. Customer Service is quick and helpful! Excellent app! You can customize the customer's notification email with your logo, send automatic updates, and lots of features! Thanks for your help Ankit.
Definitely does what it says and does it well. Most preferred tracking management app out there. Great for not only tracking customer packages, but business ones as well. All within the same app.