Reviews (4,791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface that simplifies shipment management and enhances customer experience. They value the real-time tracking feature and seamless Shopify integration. The customizable tracking options and responsive customer support are also highlighted as key benefits. Additionally, the availability of a free plan is particularly beneficial for small businesses, improving operational efficiency and customer satisfaction.
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Great customer service and I really like the email/SMS notifications. I will be upgrading once sales pick up a little.
I used this app for better tracking info, and communication with clients. Very easy to install and set up, with a friendly chat ! Recommend it.
So far using this app its been great and support is awesome. I also love the mobile app that keeps me up to date on my customers shipments
I used this app to help me track orders. The customer support team responds quickly with answers. App provides accurate tracking information. Overall my experience with this app is over 5 stars.
Great App and really easy to instal! Looks like it will be a great asset to my T-shirt business- Rotten Cake Clothing Co
I AM USING THIS APP FOR 9 MONTHS ALREADY, unfortunately, THERES NO COMPETITION TO THEIR SERVICE SO IM "STUCKED" WITH THEIR TERRIBLE-AWFUL CUSTOMER SERVICE. 1. THEY HAVE SO MANY BUGS AND PROBLEMS WITH SHIPMENTS, THEY HAVE WRONG MAPPING OF WHAT STATUS THE PACKAGE SHOULD BE, THEY MAP PACKAGE THAT IS READY TO PICK UP AS "IN TRANSIT"
I WORKED WITH THEIR DEVELOPERS 4 TIMES ALREADY TO CORRECT THE MAPPING, THE PROCESS WAS TERRIBLE AND SO DIFFICULT, I ALWAYS HAD TO CHECK ON THEM AND PUSH THEM TO WORK AND FIX THEIR BUGS... 2. A GUY NAMED "MANISH" WHO IS A CUSTOMER SERVICE GUY, WAS HONESTLY A NIGHTMARE TO WORK WITH... FOR ALMOST EVERY QUESTION, NEED AND BUG I HAD HE JUST IGNORED AND SAID: "Is there anything else I can assist you ?"
IM EXTREMELY NOT RECOMMENDING ON THEIR APP.
I can see that you are not happy with the bugs and shipment issues of AfterShip and the service provided by one of the support staff. I know how frustrating it can be – let’s see how we can help.
Please note that we always try to provide the best support and I sincerely apologize for the experience that you had while using our app.
Your feedback has been registered, as we are constantly striving to make your experience better with our application.
One of the senior members will be in touch with you in order to answer your queries. We will work to resolve the problem.
We have 24 hours online customer service. You can also send an email to our support team at suppport@aftership.com.
Regards,
Rupam
Team AfterShip
Aftership is literally the simplest way to start shipping products.
So happy I found this, customer support is great as well! Must Try
Clean and easy to use layout! Creates direct links to custom ship page for customers.
Love it. The app is useful and it intergrated well to my website
L'équipe d'aftership prend le temps de vous expliquer tout étape par étape. c'est une aide précieuse. merci