Reviews (4,787)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.

June 13, 2024

Nice App

Utter Vibes - Fashion and Decor
India
2 months using the app
September 17, 2024

ottima app, ottima assistenza

Cardverse
Italy
About 1 hour using the app
January 16, 2024

Very useful. Thank you

Influencer Mace
United States
About 1 month using the app
July 18, 2024

Great app for beginners!

Midstveil™ Keychains Gift Shop
United States
18 days using the app
June 4, 2024

The support staff is great

Bezazzled
United States
About 1 year using the app
May 19, 2024

The customer service is non existent. Emailed with an urgent query and have been waiting for days. FYI I am on the paid plan with this app. No response at all and have followed up multiple times now. Very disappointed.

Zukyun Beauty
Hong Kong SAR
7 days using the app
AfterShip replied May 21, 2024

Thank you for your valuable feedback.

We understand that you are dissatisfied with the support, which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations.

Additionally, we have checked but could not find any conversation over chat or email. As we were unable to locate any emails with your email ID or the store name - Zukyun Beauty.

To address this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to provide a great customer service and support experience.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

February 29, 2024

Exceptional Support from Nitin!

I recently encountered some issues setting up the tracking page for my Shopify store. Nitin from AfterShip Tracking was incredibly helpful in troubleshooting the problems. His expertise and dedication ensured a smooth setup process. Thanks to Nitin's assistance, my tracking page is now up and running seamlessly. Highly recommend AfterShip for their excellent customer support!

Drool Lab
Hong Kong SAR
About 6 hours using the app
March 30, 2024

great app love there suppurt team

DisMySTOG
United States
About 2 months using the app
March 28, 2024

great fast reply and assistance!! 10 out of 10

BFingdeal
United States
About 2 months using the app
March 22, 2024

Excellent customer service.

Just 4 you
United States
3 months using the app