Reviews (4,791)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies shipment management and enhances customer experience. They value the real-time tracking feature and seamless Shopify integration. The customizable tracking options and responsive customer support are also highlighted as key benefits. Additionally, the availability of a free plan is particularly beneficial for small businesses, improving operational efficiency and customer satisfaction.

November 19, 2023

Ankit was very helpful, he automated the settings for me so in future things are much faster and easier. Response times was instant and very professional.

Fllare
United Kingdom
29 days using the app
September 17, 2021

This app is awesome at what it does, and the support team is typically helpful. There are a few features and bug fixes that would be nice but overall, a good app. They're a big company and they've got a lot of customers to keep happy.

Skill Board
United States
Over 1 year using the app
AfterShip replied September 17, 2021

Thank you for your valuable feedback.

We are happy to know that you liked our app and found it useful.

We are open to any suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. 

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Neelima Aggarwal
Team AfterShip

November 16, 2021

With AfterShip, we can track our package easily and deploy a system of tracking on our website. Good part is prompt response from customer support.

PetShack
Hong Kong SAR
Over 1 year using the app
AfterShip replied November 16, 2021

Thanks for sharing your valuable feedback. We are glad to know that you are happy with the customer service support.

We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,

Rupam

Team AfterShip

March 28, 2021

great app! I can customize what my customers see (slightly disguising the dropshipping) and I love how it gives me average shipping times for my products per country so I can accurately inform customers. I also really like how it syncs with Shopify emails and sends out for delivery and delivered emails. highly recommended.

DidoCart.com
India
29 days using the app
June 11, 2021

Polite and straight to the point, customer service is great as they effectively helped with all my queries.

CalmsyPets
New Zealand
29 days using the app
October 27, 2014

Looks great and I can not wait to use it!

Stardust Love
United States
29 days using the app
November 18, 2021

Extremely helpful support team. I was so lost but the guy helped the whole way and was super patient with me.

True Flawless
United States
29 days using the app
May 16, 2017

Great Service, very handy for me to keep track of my shipments. Also great for me to know where all of my customers deliveries are. Thank You Aftership.

Focusd
Australia
29 days using the app
December 4, 2023

Very good support team

Layjo
United Kingdom
29 days using the app
March 29, 2022

good service and quickly feedback, love it and will keep use it. I will update my plan later. just do it!

SUBESTmirror
United States
29 days using the app