Reviews (4,790)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface that simplifies shipment management and enhances customer experience. They value the real-time tracking feature and seamless Shopify integration. The customizable tracking options and responsive customer support are also highlighted as key benefits. Additionally, the availability of a free plan is particularly beneficial for small businesses, improving operational efficiency and customer satisfaction.

Edited March 23, 2017

Awesome app.

Makes shipping products out a lot easier.
The automatic emails and seamless integration is also a plus.

Diamondcbd
United States
20 days using the app
December 29, 2023

The customer service provided by AfterShip Tracking is top-notch. Whenever I've had an issue, their team has been quick to respond and address the problem. They are always friendly and more than willing to help until the problem is solved.

Niximo
United States
20 days using the app
April 30, 2017

Great app. Very easy to set up and the. Came as one of a handful of other apps that a few youtubers were suggesting to use.

Very happy with it so far.

Epic Geek Store
United Kingdom
20 days using the app
March 7, 2021

good app
nice support helps to be more proffessional loking store
i recommand thanks for your help and supprt

Wonder Memo Pads
Algeria
20 days using the app
February 16, 2022

he has to manage everything for me, ankush is at the top I hope that it will continue like that, great job

UniPets™
France
20 days using the app
March 2, 2023

Animesh is very helpful and patient! He was able to solve my issue pretty quickly to my satisfaction.

PawCasa
United States
20 days using the app
December 7, 2023

Absolutely HORRIBLE customer support. Sent 5 emails but never got any reply. Got charged three times without even using the app.

Namas
Estonia
Over 1 year using the app
AfterShip replied December 8, 2023

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

We have checked and found that you have reopened the store and the charges were added to your billing.

We really value your business and we've sent you an email and looking forward to your revert to make your experience better.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

October 13, 2017

Pretty good app overall. Its great if you are working with many international shipping carriers. It won't read previous orders, so you'll have to add any in manually still in processing after setting up the app. I chose to just not implement it until all my orders were delivered, and it was picking up the new ones. Just made it easier on me than manually inputting the like... 2 orders that were still in transit. Thanks!

Sub Hub Global
United States
About 1 year using the app
October 19, 2015

AfterShip has been GREAT so far! The options allow me to save time, money and avoid headaches. I'd definitely recommend it to anyone!

Shop Dylan Rose
United States
20 days using the app
September 30, 2023

Nice app, very useful..

GIFTFOR - Find the best gift for her/him
United Kingdom
20 days using the app