Reviews (4,791)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time tracking capabilities, which boost customer satisfaction and operational efficiency. Its intuitive dashboard and customizable tracking options are particularly beneficial for managing shipments and reducing customer inquiries. The free plan is especially appreciated by smaller businesses. Support is noted for being responsive and effective in resolving issues, further enhancing the app's appeal for improving business processes and customer service.

June 22, 2021

It's great, instant support and the platform is very friendly and easy to use. highly recommended for new businesses.

Oak & Stone Living
Australia
13 days using the app
January 3, 2024

Saransh was extremely helpful and helped fix my problem.

VaporCozy
Australia
13 days using the app
June 27, 2014

Fantastic app, that saves a lot of manual work!

Pure Scents
Australia
13 days using the app
May 19, 2020

Some of the worst support I have encountered. Been struggling with one simple problem and I get a new customer service representative replying each time, wanting me to resubmit the exact same thing. Feels like I'm talking to bot it's that bad! Pulling my hair out. Better look somewhere else for a shipping app.

TwentyDrop
United States
10 months using the app
May 11, 2018

This app is super helpful especially to start ups like me! Thank you guys for your skills and keep up the good work!

Match It Family Boutique
United States
8 months using the app
May 31, 2017

Great app and perfect service keep up the good work!

My Piece Of Time
Belgium
8 months using the app
December 8, 2016

Great tool and well designed software! work flawlessly and magically.

Yourturnkeystore 425
United States
13 days using the app
February 14, 2020

Never signed up for the $29 monthly and yet somehow i was mysteriously on it. I'm very upset because Shopify never asked or did this app ask. It just saw the increase in shipments and switched my plan to the higher one. I'd really love a refund seeing as that I never selected that plan or use this app and I feel robbed.

Shop Cozy Co.
United States
10 months using the app
AfterShip replied March 1, 2020

Hi user,
would you be able to jump on a call with us.
Please schedule here (https://calendly.com/anurag-upreti/30min?month=2020-03)

May 3, 2021

I'm using the app for order tracking. The setup seems to be user-friendly. I am new to using it, but so far so good.

PressItNGo
United States
8 months using the app
AfterShip replied May 3, 2021

Thank you for your kind words.

Glad to know that AfterShip app is living upto your expectations. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one.

Regards,
Nitish
Team AfterShip

April 1, 2021

I used this app to install reviews on my product page and homepage, both worked like a charm and was super easy to use

Beach Bunny Curls
United States
8 months using the app
AfterShip replied April 1, 2021

Thank you for your kind words.

Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.

AfterShip Team