Reviews (4,768)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and real-time tracking capabilities, which boost transparency and customer trust. It offers a free plan suitable for small businesses and features customizable tracking and notifications, enhancing the customer experience. The support team is often praised for their quick and professional assistance. Merchants note significant improvements in efficiency and customer satisfaction, making it a valuable tool for e-commerce on Shopify.

Edited March 29, 2024

very fast responce and very polite!!!
Garvita Kant is the best of the kind !!!

Vip VelVet
Greece
27 days using the app
Edited April 4, 2024

Excellent product and customer service, great speed of response!

rabbit inc.
United States
22 days using the app
January 3, 2024

Saransh was extremely helpful and helped fix my problem.

VaporCozy
Australia
13 days using the app
March 15, 2024

Thanks mam Garvita for assisting me and adding of extention :)

Rustia Co
Philippines
About 2 months using the app
December 19, 2023

AfterShip Tracking's live order tracking feature is a game-changer for my business, but what really stands out to me is their outstanding customer service. The team is always willing to assist me with any questions I have, and they make me feel heard and valued as a client. Thank you for such a positive experience!

Swagg
United States
2 days using the app
March 13, 2024

Easy to use and very helpful.

What Bella Likes
United Kingdom
10 months using the app
March 26, 2024

Great service by Saransh! Very thorough, thank you.

Lovenia Jewelry
Australia
24 days using the app
March 24, 2024

Very quick and helpful

American Industrial Direct
United States
7 months using the app
January 17, 2024

Great integration with Shopify tracking webpage!

Wave Dimension
United States
6 months using the app
Edited February 12, 2024

The AfterShip Tracking app boasts of an excellent customer service. Their support team is always ready to help merchants with any issues they might encounter. This has been very useful for me as it helps me run my business efficiently.

Forever Hood
New Zealand
About 2 months using the app
AfterShip replied February 6, 2024

Dear Customer,

Thank you for taking the time to share your feedback.

While we strive to provide our users with engaging and enjoyable experiences, and we are glad to have achieved this with you.
If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.