Reviews (4,773)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

February 17, 2021

This seams a pretty good app. I did not like the fact that they never specified pricing until I got close to the end of trial. They do have a free subscription which allows you track 50 orders but there is another plan selected by default which costs 9 USD a month or 9.99 USD a month. Overall it is a good and simple to use app. I would recommend

Galactical Room
Albania
15 days using the app
December 3, 2021

The customer support is awesome, but it wasn't totally possible to use the app due to some 3rd party API issues.

A Better Day Tomorrow
Brazil
15 days using the app
AfterShip replied December 6, 2021

Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support but unable to use the app due to some 3rd party API issues.

We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam
Team AfterShip

July 4, 2018

Most of my orders are Aliexpress Standard Shipping, and it takes really long to track on aftership page. I randomly track it on other sites and it shows all the information. What's wrong with this?

Aqx Shop
Thailand
15 days using the app
November 1, 2022

J'utilise cette application pour le tracking de mes colis. J'aime car elle facilite beaucoup le processus pour informer le client de l'état de suivi de sa commande. J'ai contacté le support pour répondre à une de mes questions et le support à été très réactif.

BagTrip
Switzerland
15 days using the app
AfterShip replied November 1, 2022

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Ankush Kumar
Team AfterShip

November 28, 2018

L'application nous permet de suivre nos commandes, avec un parfait timing.
Et aussi la synchronisation et bonne, merci

lefrenchapart
France
14 days using the app
October 24, 2020

Good application, for the moment we are not using all of its potential. To see later, if the packages are profitable

NX TAPE
France
14 days using the app
November 18, 2013

Great application currently not working for me.

JustSoleReal
United States
13 days using the app
May 29, 2017

I love this app it is very helpful. You can check out my site here: www.sugoioutfitters.com

Shogunwatches
United States
13 days using the app
Edited April 4, 2020

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

كيرڤ للقهوة المختصة
Saudi Arabia
13 days using the app
February 12, 2018

Great way to track orders! Easy to use.

Explorers Pack
Philippines
13 days using the app